Product Definition Analyst 3

Role overview

Product Definition Analyst 3 at Amadeus

Summary of the Role

Responsibilities

• You will collaborate with cross-functional stakeholders, contribute to product and process improvements, and help ensure reliable and efficient operations across the product lifecycle.
• Collaborate with customers, Product Management, Research & Development (R&D), and support teams to facilitate issue resolution and improve overall service delivery.
• Build and maintain functional expertise for assigned products, provide guidance to team members, and contribute to knowledge sharing initiatives.
• Contribute to customer engagements, product adoption activities, documentation, training materials, workshops, and continuous improvement initiatives.

Employment details

• Location: Bangalore [India]

Application details

• Amadeus is an equal opportunity employer and committed to an accessible recruitment process.
• Be aware of recruitment scams

About the employer

• About the Ideal Candidate
• 🎯 A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment.

Benefits

• 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

Additional role details

• Job Title
• Product Definition Analyst 3
• As a Senior Functional Analyst / Product Support Specialist, you will provide functional expertise across airline and travel technology products, supporting customers and internal teams in resolving complex issues, improving product adoption, and enhancing service quality.
• In This Role You’ll
• Investigate and analyze complex production incidents, customer escalations, and operational issues, identifying root causes and recommending appropriate solutions.
• Identify recurring trends, risks, and improvement opportunities, supporting enhancements to products, processes, tooling, reporting, and customer operations.
• Around 6–10 years of experience in Product Support, Functional Analysis, Business Analysis, Quality Engineering, Application Support, Airline Operations, or similar roles.
• Experience investigating complex production issues, performing root cause analysis, and collaborating with multiple stakeholders to support resolution activities.
• Strong analytical and communication skills, with the ability to explain technical and functional concepts clearly to varied audiences.
• Familiarity with SQL, database investigations, log analysis, APIs, integration concepts, service management processes, monitoring tools, and reporting platforms such as SharePoint and Confluence.
• Experience in airline, travel technology, Passenger Service Systems (PSS), Departure Control Systems (DCS), reservations, ticketing, digital solutions, or related domains is beneficial.
• Exposure to Agile/SAFe environments and technologies such as Java, Python, cloud services, or APIs is an advantage.
• What we can offer you
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
• Diversity & Inclusion
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
• All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website.
• Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.