Technical Support Specialist, Level 3

Role overview

Technical Support Specialist, Level 3 at Soti

Provide telephone and email based post-sales technical support for our software products.

In this role, you will work with the technical support team managing the current workload from a variety of global clients who we help supervise their enterprise mobility management.

Responsibilities

• Work on ad-hoc projects, initiatives and other duties as assigned.
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution.
• Provide superior customer service regarding our MDM solutions.
• Diagnose and solve application queries and answer customer questions.
• Use various devices to reproduce customer environments in order to troubleshoot issues further.
• Endeavor to respond to all customer requests in a timely manner while improving customer experience.

Required qualifications

• Enrolled in a post-secondary program with an accredited University.
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
• Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers).
• Knowledge of mobile computing platforms (Android and IOS).
• #LI-TS1
• If you want to bring your ideas to life, apply at SOTI today.

Employment details

• Location: Gurgaon [India]

About the employer

• SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
• You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers.
• At SOTI, our people are our most important resource.

Additional role details

• SOTI does not charge any fees at any stage of the recruitment process.
• SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.
• We’re looking for focused ambitious graduates or soon to be graduates studying a computer networking, information technology, computer science or related technical field to join the team as a Graduate Technical Support Analyst (within academia or home-based study).
• Within our technical support department, we have a mixture of cultures and technical professionals who work collaboratively to ensure we provide efficient solutions for our customers to guarantee their business functions operate smoothly.
• If you are eager to demonstrate your understanding of computer networking principles, problem-solving abilities in a fast-paced environment and you’re willing to learn it’s a great fit for you.
• This graduate role offers real career development opportunities where you can have a long-lasting career with SOTI, provided you apply yourself in a positive way.
• This is an exciting opportunity to take part in stimulating projects where you will continue to learn and develop technical knowledge but also expand communication and soft skills.