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Associate, Release and Deployment Support , Site Reliability Engineering

DBS Tech India · Hyderabad

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Collected role description

Role overview

Associate, Release and Deployment Support , Site Reliability Engineering at DBS Tech India

Responsibilities

  • Coordinate with Application Support (L2/L3), Infrastructure, Middleware, Database, and Platform teams to resolve implementation dependencies and technical clarifications.
  • Ensure:
  • Perform and manage manual deployment activities including:
  • Perform:
  • Maintain segregation of duties and ensure only authorized Release Engineers perform implementation activities.
  • Perform Technical Level Validation (Tech LV) after deployment completion.
  • Provide Level-1 operational support for release and deployment-related incidents.
  • Support recovery activities during:
  • Contribute to root cause investigations and corrective action initiatives.
  • Support adoption of CI/CD, DevOps, and release automation initiatives.
  • Maintain deployment runbooks, SOPs, and knowledge repositories.

Required qualifications

  • Production Support, Release Management, Change Management, DevOps Operations, or IT Operations.
  • Exposure to regulated production environments with strict governance and audit controls.

Required skills

  • Operating Systems
  • Strong foundation in Linux administration.
  • Working knowledge of Unix and Windows operating systems.
  • Production Deployment & Platform Management
  • Experience supporting application deployments across:
  • Production environments
  • Pre-production environments
  • Disaster Recovery environments
  • Understanding of:
  • Release Management processes
  • Production Change Management
  • ITIL practices
  • Change Governance frameworks
  • Infrastructure & Middleware
  • Knowledge of:
  • Middleware platforms
  • Application server administration
  • System configuration management
  • Environment management
  • Database
  • Basic understanding of:
  • Oracle Database
  • PostgreSQL
  • SQL execution and validation
  • Security & Access Management
  • Experience working with:
  • CyberArk
  • Privileged Access Management (PAM)
  • Secure credential handling processes
  • DevOps & Automation
  • CI/CD concepts
  • Release automation
  • DevOps practices
  • OpenShift platform fundamentals
  • Patch & Platform Maintenance
  • Good understanding of:
  • OS patch management
  • Database patching concepts
  • OpenShift platform patching and maintenance
  • Core Competencies
  • Strong attention to detail.
  • Excellent risk and control mindset.
  • Ability to work under pressure during critical production releases.
  • Strong stakeholder communication and coordination skills.
  • Analytical problem-solving and troubleshooting capability.
  • Commitment to operational excellence and production stability.
  • Ability to work effectively across L1, L2, L3, Engineering, Infrastructure, and Business teams.

Preferred qualifications and skills

  • Experience in Banking or Financial Services environments will be highly preferred.
  • Basic shell scripting knowledge preferred.

Employment details

  • Hyderabad - DTI Skyview SEZ
  • Job:
  • Technology
  • Schedule:
  • Regular
  • Employee Status:
  • Full time
  • Location: Hyderabad - DTI Skyview SEZ [India]

Application details

  • Application releases and upgrades.
  • Coordinate Business Level Validation (Biz LV) with Application Support teams and business stakeholders.

About the employer

  • The team ensures that all manual deployments, configuration updates, and privileged access activities are executed in accordance with approved change governance, security controls, and regulatory requirements.

Additional role details

  • Business Function
  • The Release & Deployment Team plays a critical role in safeguarding production stability by governing and executing approved production and pre-production changes.
  • Roles & Responsibilities
  • Production Change Governance & Planning
  • Review and validate Change Requests (CRs) before implementation to ensure:
  • Scope clarity and completeness.
  • Technical feasibility of implementation plans.
  • Adequate risk, impact, and rollback assessments.
  • Compliance with change governance standards.
  • Verify that all required technical, security, business, and change approvals are obtained before deployment activities commence.
  • Participate actively in Change Advisory Board (CAB), release readiness reviews, and implementation planning discussions.
  • Release & Deployment Execution
  • Execute production and pre-production deployments strictly according to the approved Change Request.
  • No deviation from approved implementation steps.
  • No unauthorized modifications during deployment.
  • All activities remain within the approved change window.
  • Configuration changes.
  • Middleware deployments and updates.
  • Database script execution.
  • Security and access-related changes.
  • Password-managed deployments utilizing privileged accounts.
  • Support deployment activities across multiple environments including Production, Disaster Recovery (DR), Pre-Production, and UAT where required.
  • Privileged Access & Security Compliance
  • Operate privileged accounts in accordance with CyberArk and Bank security standards.
  • Password withdrawal and return procedures.
  • Privileged Session Management (PSM) operations.
  • Secure handling of functional and Type-C IDs.
  • Ensure all deployment sessions are fully compliant with:
  • Audit requirements.
  • Session recording policies.
  • Evidence retention standards.
  • Regulatory controls.
  • Post-Implementation Validation & Support
  • Capture and maintain deployment evidence, including:
  • Execution logs.
  • Screenshots.
  • Session recordings.
  • Implementation transcripts.
  • Audit artifacts.
  • Support post-implementation reviews and identify opportunities for deployment automation and process improvement.
  • Production Stability & Incident Support
  • Deployment failures.
  • Batch/job failures.
  • Production incidents.
  • Participate in production war rooms, incident bridges, and troubleshooting calls.
  • Escalate risks, delays, and implementation failures promptly to Release Managers, Domain SMEs, and leadership teams.
  • Continuous Improvement & Automation
  • Identify repetitive manual deployment activities suitable for automation.
  • Participate in cross-training and knowledge-sharing activities to improve team fungibility and operational resilience.