Technical Customer Service Representative

Role overview

Technical Customer Service Representative at Weir

Safety Management: Follow and promote safety norms as per Weir Group EHS policy and WMI IMS Policy.

Responsibilities

• Facilitate safety trainings, identify hazards, and actively participate in safety activities to ensure a zero-harm environment.
• Operation & Maintenance Supervision: Operate and monitor ore crushing, grinding, and size reduction equipment daily.
• Optimize parameters to achieve desired output and particle size distribution.
• Conduct process evaluations and troubleshoot operational issues to minimize downtime.
• Collaborate with metallurgists, plant engineers, and operators to improve throughput and recovery.
• Performance Analysis: Perform routine inspections and coordinate maintenance to ensure optimal equipment performance and material flow.
• Analyze performance data including efficiency, energy consumption, and product quality, preparing detailed technical reports.
• Implement process control strategies to enhance equipment utilization, productivity, and reduce operational costs.
• Service Support: Assist in service activities including maintenance, repairs, and troubleshooting to maintain equipment reliability.
• Management Information Systems (MIS): Monitor and record process parameters and operational data on a daily, weekly, monthly, and yearly basis to support continuous improvement.
• Customer & Site Management: Manage customer relationships, establish process guarantee parameters as per agreements, ensure equipment availability, and meet customer satisfaction targets including Net Promoter Score (NPS) as per headquarters guidelines.
• Travel

Required qualifications

• Occasional travel may be required to customer sites or other operational locations to support commissioning, maintenance, or customer engagement activities.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
• What you’ll bring
• Must-haves:
• Bachelor’s degree in Engineering (B.E./B.Tech) in Mineral Processing, Mechanical, or Electrical disciplines.
• 5-7 years of hands-on experience with large mineral processing equipment such as ball mills, crushers, and HPGRs.
• Strong knowledge of hydraulics, electrical systems, and diagnostic/fault-finding tools.
• Proven skills in preventive and predictive maintenance, installation, and commissioning of large equipment.
• Nice-to-haves:
• Excellent customer and supplier networking and relationship management skills.
• Strong communication and presentation skills with a solution-selling mindset.
• Behavioral competencies including customer focus, collaboration, developing people, performance mindset, building trust, effective communication, good decision-making, and delivering excellence through others.
• Why join Weir?
• We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers.
• We encourage our people to lead by example and celebrate our successes.
• We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world.
• We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
• We believe your voice matters and your ideas make a difference.
• We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives.
• You can help shape our unique culture through our inclusion networks and safety initiatives.

Employment details

• Location: Hospet, Karnataka Work Arrangement: Onsite
• What we do at Weir We are a global leader in mining technology for a sustainable future.
• We help our customers extract the resources the world needs more efficiently and more sustainably.
• Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver.
• So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste.
• Together, we drive the shift to smart, efficient, and more sustainable mining.
• Make your impact
• You’ll play a key role in solving real-world challenges.
• You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support.
• You’ll work with purpose, learn every day and help shape a more sustainable future.
• Location: Bangalore [India]

Benefits

• Competitive pay
• Career development and learning support
• Access to global inclusion networks
• Regional and team-specific benefits
• Sharebuilder scheme
• Wellness support for you and your family
• Collaboration with global teams
• Study support
• Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable.
• Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost.
• With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future.
• We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
• For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page .

Additional role details

• Technical Customer Service Representative