Field Service Engineer - Cath Lab

Role overview

Field Service Engineer - Cath Lab at Philips

Title: Field Service Engineer - Cath Lab

Responsibilities

• Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
• Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
• Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.
• Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
• Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
• Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
• Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.
• Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
• Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.
• Minimum

Required qualifications

• 4 to 8 years of experience on Cathlab, Xray, C-arm with IT, Network knowledge and good communication skills.

Preferred qualifications and skills

• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance
• How we work together We believe that we are better together than apart.
• For our office-based teams, this means working in-person at least 3 days per week.
• Onsite roles require full-time presence in the company’s facilities.
• Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
• Indicate if this role is an office/field/onsite role.

Employment details

• Location: Jabalpur
• The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations.
• The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution.
• The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field.
• The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise.
• Job
• Location: India - Remote Based

About the employer

• We are a health technology company.
• We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
• Do the work of your life to help the lives of others.
• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .
• If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
• You may still be the right candidate for this or other opportunities at Philips.
• Learn more about our culture of impact with care here .
• #LI-PHILIN

Additional role details

• Job Title
• Field Service Engineer - Cath Lab