Principal Observability & Event Management Engineer

Role overview

Principal Observability & Event Management Engineer at Motorola Solutions

We are seeking a highly skilled and strategic Principal Observability & Event Management Engineer to champion enterprise-wide initiatives that improve monitoring effectiveness, reduce alert noise, and accelerate incident response.

In this dual-impact role, you will act as both a strategic leader and a hands-on technical expert.

You will define the enterprise standards for multi-domain monitoring (infrastructure, cloud, application, network, batch, and mainframe) while actively designing and configuring our Event Management platforms—specifically Oracle Unified Assurance (Assure1) and IBM Netcool .

The ideal candidate will leverage data insights, machine learning, and automation to transform massive "event storms" into high-fidelity, actionable signals.

Responsibilities

• Strategic Leadership & Governance
• Drive Enterprise Initiatives: Own and lead cross-functional, enterprise-wide initiatives focused on improving monitoring effectiveness, optimizing alert quality, and reducing incident volumes.
• Define Standards: Establish corporate standards, approaches, and best practices for alert optimization across infrastructure, application, batch, network, and mainframe environments.
• Culture & Mentorship: Mentor, guide, and evangelize a strong observability and optimization mindset across engineering and operations teams.
• Continuous Improvement: Identify systemic gaps in monitoring design and lead long-term, architectural improvements to eliminate redundant or low-value alerts.
• Platform Engineering & Administration
• Infrastructure Design: Implement, maintain, and scale Oracle Assure1 / Unified Assurance servers and architectures for high-availability (HA) enterprise environments.
• Event Correlation & Enrichment: Develop advanced Object-Server configurations, triggers, and correlation rules to distinguish isolated anomalies from critical root causes.
• Multi-Vendor Integration: Integrate multi-vendor telemetry, logs, faults, and data from disparate monitoring domains into a single, unified Event Management UI.
• Operations & Backend Support: Manage backend databases (e.g., MySQL, OpenSearch), maintain platform availability, and troubleshoot complex backend issues.
• Automation, AIOps & Incident Response
• Incident Automation: Write robust automation scripts and workflows to bridge monitoring tools with ITSM platforms (such as ServiceNow ) to accelerate incident response times.
• AIOps & Root Cause Analysis (RCA): Apply Machine Learning (ML) algorithms, topological discovery, and data-driven approaches to enhance event correlation, suppress noise, and automate self-healing or ticket generation.
• Basic Requirements

Required qualifications

• & Skills
• Experience & Education
• Total
• 5+ years of dedicated experience in enterprise Event Management, Fault Management, Service Level Management, or production environments.
• Initiative Leadership: 3+ years of proven experience leading large-scale, cross-functional improvements in monitoring effectiveness, alert optimization, or incident reduction.
• Technical Expertise
• Platform Expertise: Hands-on, deep technical experience with Oracle Unified Assurance / Assure1 and/or IBM Netcool suites (OMNIbus, Netcool Impact, ITM).
• OS & Scripting: Strong proficiency in Linux Administration (RHEL) and expert-level scripting skills (Python, Bash, Perl, or Shell) for building event parsers and API integrations.
• Databases & APIs: Solid understanding of backend database management, SQL queries, REST APIs, and tool customization using rule files and OpenSearch.
• Domain Knowledge: Strong exposure to multi-domain infrastructure (Cloud, Network, Telecommunications, Mainframe) paired with a solid understanding of ITIL Event Management principles.
• Travel Requirements
• None
• Relocation Provided
• Position Type
• Experienced
• Referral Payment Plan
• No

Employment details

• Location: Bangalore [India]

About the employer

• At Motorola Solutions, we believe that everything starts with our people.

Additional role details

• Company Overview
• We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.
• We build and connect technologies to help protect people, property and places.
• Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
• Connect with a career that matters, and help us build a safer future.
• Department Overview
• The Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer's expectations.
• Statement
• Motorola Solutions is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
• We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
• If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.