Associate Customer Success Manager - RDAF

Role overview

Associate Customer Success Manager - RDAF at o9 Solutions

Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services.

We seek talented, driven individuals to power our transformative approach.

Responsibilities

• You’ll thrive in a dynamic, supportive environment, growing while making a real impact.
• for us
• Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts.
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
• Achieve agreed performance levels in line with customer requirements and the functional SLAs.
• Be the single point of contact for any platform level upgrade/patch/hotfix.
• Handle assignment and monitoring of task to support consultants.
• Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution.
• Has a proven track record of building and managing successful support teams in a global environment.
• Be a motivator of team and initiator of the team’s career enhancement.
• Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits.
• Works with the R&D team to drive enhancements in product.
• What you’ll have

Required qualifications

• 8+ Years.
• Master’s Degree.
• Degrees in the following fields: Operations Research, Mathematics, Science, Engineering, Business Administration, Business Analytics, Computer Science, or related fields (including Supply Chain Engineering).
• Skills:
• Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
• Characteristics:
• High degree of interpersonal effectiveness and building relationships with customers, across levels and functions.
• Presentable personality in terms of being the face of o9 for Support Organization High drive and energy with the ability to handle multiple actions and facets effectively and quickly.
• Strong project management skills We really value team spirit: Transparency and frequent communication is key.
• At o9, this is not limited by hierarchy, distance, or function.
• More about us…
• At o9, transparency and open communication are at the core of our culture.
• Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork.
• Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
• With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world.
• Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making.
• Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility.
• By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.
• o9 is an equal-opportunity employer that values diversity and inclusion.
• We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process.
• Join us as we continue our growth journey!

Employment details

• Location: Bangalore [Karnataka] [India]

Additional role details

• Transforming the Future of Enterprise Planning
• At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach.
• By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
• This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet.
• Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
• Job Title – Associate/ Client Success Manager
• At o9, we invest in people.