Customer Service Specialist

Role overview

Customer Service Specialist at Dow

Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.

Responsibilities

• Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
• Maintains service levels according to business prioritization
• Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
• Supports commercial strategies with Dow customers across multiple businesses.

Required qualifications

• Master's or bachelor's degree in a discipline demonstrating logical thinking and computational skills (Supply Chain Management, Business)
• Looking for 2 and above years of experience in similar roles and fields
• Fluent in English (written and spoken)
• Proficiency in the use of MS office applications (excel, outlook, power point)
• Your Skills
• Strong Analytical & Communication skills.
• SAP & CRM knowledge.
• Strong interpersonal effective and capability to collaborate effectively with different personalities and styles.
• Independent decision making, demonstrated ability to perform under pressure.
• Speed & timeliness, proactive problem solving, initiative taking.
• Should be good in problem solving skills.
• Additional notes
• No relocation support is provided on the role.
• Should be flexible to work in time zones.

Employment details

• Location: Navi Mumbai (IND) [India]

About the employer

• At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
• Roles acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow.
• Chemical International Pvt Ltd
• Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company.
• The company is committed to delivering the right solutions to its customers’ challenges.
• With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
• A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office.
• As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism.
• Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates.
• The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
• As part of our dedication to inclusion, Dow is committed to equal opportunities in employment .
• We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.
• Further information regarding Dow's equal opportunities is available on www.dow.com .

Benefits

• – What Dow offers you
• We invest in you.
• Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.
• You bring your background, talent, and perspective to work every day.
• Dow rewards that commitment by investing in your total wellbeing.
• Here are just a few highlights of what you would be offered as a Dow employee:
• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
• Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
• Join our team, we can make a difference together.

Additional role details

• Our people are at the heart of our solutions.
• They reflect the communities we live in and the world where we do business.
• Their diversity is our strength.
• We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future.
• Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.
• If you’re looking for a challenge and meaningful role, you’re in the right place.
• About you and this role
• Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.