MLR Content Library Specialist

Role overview

MLR Content Library Specialist at ResMed Technology Pvt Ltd

Claims & Content Library Management

Let’s talk about the role

Responsibilities

• Own and manage the centralized claims and messaging library, ensuring all claims are validated, tagged, and traceable to approved references.
• Maintain one-to-many relationships between claims and variations to ensure consistency across assets.
• Enable reuse of pre-approved claims to reduce unnecessary re-review cycles.
• Metadata & Taxonomy Governance
• Define and maintain metadata frameworks, including region, product, content type, and approval status.
• Ensure assets and claims are properly tagged to support searchability, filtering, and workflow automation.
• Standardize taxonomy across global and regional teams.
• References & Compliance Management
• Manage citation libraries and reference linking to ensure every claim is supported by approved, traceable sources.
• Maintain version control and auditability of references and claims.
• Support regional validation and compliance requirements.
• Content Lifecycle & Governance
• Maintain the central repository of approved content as the single source of truth.
• Manage content expiration, archiving, and re-approval triggers.
• Ensure proper versioning, change tracking, and audit trails.
• Workflow & Platform Enablement
• Partner with MLR teams to ensure workflows are configured with appropriate claims, metadata, and approval logic.
• Support submission quality control before content enters review.
• Drive adoption of best practices for content reuse and structured submissions.
• Integration & Cross-System Alignment
• Collaborate with MarTech and IT teams to align MLR platforms with DAM (Aprimo), project management tools such as Asana, CRM platforms, and downstream activation systems.
• Ensure data consistency and synchronization across systems
• Reporting & Continuous Improvement
• Track metrics including claims reuse rate, content approval cycle time, and compliance issues related to claims and references.
• Identify opportunities to improve efficiency, reduce redundancy, and strengthen governance practices.
• Let’s talk about you
• You are detail-oriented and thrive at the intersection of content, compliance, and systems.
• You understand that well-structured data and governed content are key to scaling marketing operations in regulated environments.
• You are comfortable collaborating with Medical, Legal, Regulatory, and Marketing stakeholders while also working with platform configuration, metadata models, and process optimization.
• You bring a proactive mindset focused on improving workflows and reducing friction in content creation and review.

Required qualifications

• and Experience Required
• Experience in MLR, regulatory review, or content compliance processes, preferably within healthcare, pharmaceutical, or other regulated industries.
• Hands-on experience with MLR platforms or DAM systems such as Aprimo, Veeva, or Adobe Workfront.
• Strong understanding of: Claims and references management, Content lifecycle and approval workflows and Metadata and taxonomy design
• Experience working with cross-functional stakeholders across Medical, Legal, Regulatory, and Marketing functions.
• Familiarity with MarTech ecosystem integrations, including DAM, CRM, and project management platforms such as Asana.
• Analytical mindset with the ability to track and interpret workflow and content performance metrics.
• Comfortable supporting US-region stakeholders and working a shift aligned to US time zones (3:00 PM – 12:00 AM IST).
• Top 3 Non-Negotiable Skills
• Claims & Content Governance Expertise – Deep understanding of how claims, references, and compliance requirements translate into structured, reusable content systems.
• Metadata & Taxonomy Design – Ability to design and manage scalable metadata frameworks that enable automation, searchability, and workflow efficiency.
• MLR Workflow & Platform Proficiency – Hands-on experience with MLR/DAM platforms and a strong understanding of workflows, approvals, and integrations within regulated environments.
• Joining us is more than saying “yes” to making the world a healthier place.
• It’s discovering a career that’s challenging, supportive and inspiring.
• Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
• We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
• If this sounds like the workplace for you, apply now!

Employment details

• This is a hybrid role combining content governance, data stewardship, and platform operations.
• Location: Bangalore [India]

About the employer

• The team's mission is to improve speed-to-market while maintaining the highest standards of regulatory compliance and content quality.

Additional role details

• Let’s talk about the team
• The MLR Content Library Specialist sits within the Marketing Operations / MarTech function and plays a critical role in enabling compliant, scalable content operations.
• This team is driving the transformation of content review and approval processes through platforms such as Aprimo, integrated with DAM, CRM, and project management tools.
• The role works closely with Medical, Legal, Regulatory (MLR), Brand, Creative, Digital, MarTech, and IT teams across global and regional markets.
• The MLR Content Library Specialist is the custodian of the claims, content, and metadata ecosystem within the MLR platform (e.g., Aprimo).
• This role is responsible for ensuring that promotional content is governed, reusable, searchable, and compliant by design through the use of structured claims, validated references, and standardized taxonomies.