Business Analyst – Marketing Solutions

Role overview

Business Analyst – Marketing Solutions at ResMed Technology Pvt Ltd

Responsibilities

• You’ll collaborate with teams spanning Marketing, Data, Product, Analytics, and Technology while contributing to enterprise-scale initiatives that drive innovation, operational excellence, and business performance.
• Support the delivery and optimisation of key marketing technology platforms including CDP, CRM, Marketing Automation, CMS, DAM, PXM, DXP and Enterprise Search.
• Support project planning, UAT, change management, adoption activities and ongoing platform improvements.
• Prepare documentation, stakeholder updates and delivery status reports using Jira and Confluence.

Employment details

• Location: Bangalore [India]

Application details

• Experience working on MarTech, digital transformation, enterprise application or data-driven initiatives.
• If this sounds like the workplace for you, apply now!

Additional role details

• Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed.
• The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
• The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas.
• This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
• Why Join Resmed
• At Resmed, your work helps enable better customer experiences, smarter decision-making, and more effective digital and marketing capabilities across a global organisation.
• If you enjoy solving complex problems, working with data, and helping organisations maximise the value of their technology investments, you’ll find meaningful opportunities to grow and make an impact at Resmed.
• Let’s talk about the team
• As a Business Analyst – Marketing Solutions , you will help shape how marketing technology, data, and digital capabilities deliver value across Resmed.
• Working at the intersection of Marketing, Data, Product, Digital, Analytics, and Technology teams, you’ll turn business needs into scalable, compliant, and outcome-focused solutions.
• Your work will support customer engagement, campaign performance, product content quality, search experiences, digital experiences, and data-driven decision-making across a complex global marketing ecosystem.
• This is an opportunity to influence enterprise-wide initiatives while partnering with stakeholders across APAC, EMEA, and AMER.
• Let’s talk about the role
• Partner with business and technology stakeholders to capture, analyse and document requirements.
• Translate requirements into user stories, process flows, functional specifications and acceptance criteria.
• Analyse marketing, customer and product data to identify opportunities, risks and improvement initiatives.
• Collaborate with Data Engineering, Analytics and Technology teams to support reporting, integrations, data quality and governance.
• Contribute to AI and automation initiatives that improve operations and customer experiences.
• Let’s talk about you
• Bachelor's degree in Information Technology, Computer Science, Business, Marketing Technology, Data Analytics or a related discipline.
• 5-7 years' experience in Business Analysis, Marketing Technology, Digital Platforms, Data Platforms or Technology Delivery.
• Strong business analysis skills, including requirements gathering, process mapping and stakeholder management.
• Understanding of marketing operations, customer engagement, marketing data and digital experiences.
• Experience analysing data, defining reporting requirements, supporting KPI development, and collaborating with Data Engineering and Analytics teams.
• Experience working with Agile delivery methodologies and tools such as Jira and Confluence.
• Strong analytical, communication and problem-solving skills.
• Ability to work effectively with global, cross-functional teams.
• Experience within Healthcare, MedTech, Digital Commerce or large-scale marketing technology environments will be highly regarded, along with certifications such as CBAP, PMP, SAFe, Scrum or Agile BA.
• Joining us is more than saying “yes” to making the world a healthier place.
• It’s discovering a career that’s challenging, supportive and inspiring.
• Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
• We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
• We commit to respond to every applicant.