Deputy Manager - TCS (Warranty)

Role overview

Deputy Manager - TCS (Warranty) at Nissan Digital India

Who (internal/external) does this position interact with on a regular basis to perform this role?

Responsibilities

• Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.

Required qualifications

• advanced level skill on Microsoft Office – Excel, word, PowerPoint,
• Should have good understanding on dealer/Vendor warranty process and dealer management system
• PERSONAL CHARACTERISTICS & BEHAVIOURS
• Good communication skill
• Good know how of Microsoft office to prepare management presentations.
• Good interpersonal skills for interaction with various stake holders
• Good logical thinking
• Chennai India

Employment details

• Location: Chennai - NMIPL [India]

Additional role details

• JOB PURPOSE
• Reclaim warranty expense from suppliers-based liability ratio, additionally continuously work on improving the liability ratio in Nissan’s favor, by collecting concern parts from market and establish root cause for the concern phenomenon
• PRINCIPLE ACCOUNTABILITIES
• Approved/rejected 8D warranty parts analysis reports
• Approve or reject report based on content of 8D WPAR vs Nissan standard
• Provide detailed response to supplier if report is to be rejected
• REGION coverage: AMIEO (Africa/India/Europe only)
• Claim Analysis & Supplier Chargeback Reporting
• Improve supplier chargeback recovery ratio
• Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
• Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
• Study countermeasure details & history
• Benchmark best practices from NSC globally
• Reporting of warranty SCB KPI on monthly basis to management.
• REGION coverage: IND
• Claim Analysis (GWS Vs NICBS) Gap Should not be more than è 5% Monthly Monitor & Report.
• Monthly analyze the no. of claims payment
• Validate the claims in NICBS
• Check the GAP & investigate reason & report to IS/IT or NML
• Check Wrong Claims, Wrong Suppliers, Plant Specific Claims & correct/Assigned.
• Month begin & Month end activity management (End to End Activity)
• Monthly Activity (2 times Process) Objection Management à between 2 Process.
• Exchange Rate update/ Email Setting in System. & IS/IT Communication
• Supplier IDs update
• New liability rate update based on latest agreement
• Claim objection management release/hold
• MAJOR CHALLENGES
• escribe the major challenges you face in carrying out your job, and what you do in order to overcome them.
• Deep data analysis and standardization of supplier warranty claim data
• Different warranty conditions for different markets
• KEY INTERACTIONS
• How often and for what purpose?
• Internal
• External
• AMIEO TCS
• NML CC0
• NMIPL
• ISIT team
• NSC, RBU, Dealers
• External Auditor
• DIMENSIONS
• KPIs:
• WPAR response time
• WPAR coding application
• Chargeback Ratio & Amount Recovery
• Claim Analysis
• Begin & Month End Activity Management
• EDUCATIONAL QUALIFICATIONS
• Diploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience
• RELEVANT EXPERIENCE
• Hands on experience (+6 Yrs) supplier recovery
• Hands on experience in Parts Quality Assurance in OEM or Supplier
• Sound experience on Data Analytics and solution generation