Assistant Manager - TCS (Warranty)

Role overview

Assistant Manager - TCS (Warranty) at Nissan Digital India

Responsibilities

• Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.

Required qualifications

• advanced level skill on Microsoft Office – Excel, word, PowerPoint,
• Should have good understanding on dealer/vendor warranty process
• PERSONAL CHARACTERISTICS & BEHAVIOURS
• Good communication skill
• Good know how of Microsoft office to prepare management presentations.
• Good interpersonal skills for interaction with various stake holders
• Good logical thinking
• Chennai India

Employment details

• Location: Chennai - NMIPL [India]

Application details

• WPAR coding application

Additional role details

• JOB PURPOSE
• To ensure Adherence of Nissan Warranty policy and procedure at NCS, RBU and Dealers.
• This job contributes towards TCS 2nd line of Defence in Warranty
• Reclaim warranty expense from suppliers-based liability ratio, by collecting concern parts from market and reviewing supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirements.
• PRINCIPLE ACCOUNTABILITIES
• Adherence of Nissan Warranty policy and procedure
• Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) Support Dealer/vendor query on Warranty system, policy, and Procedure Content Management System (CMS) & Support Line Tool Specialist Market Governance Top "X” Co-ordination Claim Mask Creation
• EXPECTED END RESULTS
• MAJOR ACTIVITIES
• Approved/rejected 8D warranty parts analysis reports
• Claim Analysis & Supplier Chargeback Reporting
• Improve supplier chargeback recovery ratio
• Approve or reject report based on content of 8D WPAR vs Nissan standard
• Provide detailed response to supplier if report is to be rejected
• Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
• Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
• Study countermeasure details & history
• Benchmark best practices from NSC globally
• Reporting of warranty SCB KPI on monthly basis to management
• MAJOR CHALLENGES
• Describe the major challenges you face in carrying out your job, and what you do in order to overcome them.
• Deep data analysis and standardization of supplier warranty claim data
• High dependency on excels sheets for analysis.
• Multiple systems knowledge and understanding
• KEY INTERACTIONS
• Internal
• External
• AMIEO TCS
• NML CC0
• NMIPL
• ISIT team
• NSC, RBU, Dealers
• External Auditor
• DIMENSIONS
• Claim Analysis
• WPAR response time
• Chargeback Ratio & Amount Recovery
• Query & claim validation: approved / returned / rejected within 48 business hours
• Maintain % of validation rules at HQ and RBU level to ensure normal business operation
• NSC communication: content management system message to be validated and raised within fixed time following identification of issue
• High cost warranty claim items to be analyzed and escalated monthly with proposed countermeasure (e.g. pre-authorization rule, bulletin etc)
• Regular reports to be issued within <1 working day from agreed deadline
• 95% warranty claim allocation to responsible manufacturer/supplier within 24 hours
• EDUCATIONAL QUALIFICATIONS
• Diploma / BE - Mechanical, Automobile, or equivalent with 5-6 years of experience
• RELEVANT EXPERIENCE
• Hands on experience (+4 Yrs) supplier recovery
• Hands on experience in Parts Quality Assurance in OEM or Supplier
• Sound experience on Data Analytics and solution generation