IT Operations Analyst I

Role overview

IT Operations Analyst I at Sabre Corporation

Apply and follow Sabre ITIL processes.

The role of the analyst will perform the following through knowledge base driven actions, on the job training and in-depth cross-training with fellow OCC peers and Sabre’s own Service Reliability engineers that will provide the following:

Responsibilities

• Support operational stability of Sabre applications and infrastructure.
• Initiate calls for technical incidents supporting through resolution.
• Support triage of incidents and service requests driven by supported knowledge bases.
• Respond to incident alerts in a timely manner.
• Support day-to-day activities following documented work instructions using pre-defined process, procedures and operational tasks.
• Adhere to operational directives and comply with organizational policies.
• Operate shifts that support a 24/7 environment.

Required qualifications

• Demonstrate understanding of the following:
• Minimum 1-2 years related experience in Command Center or NOC environments
• Fundamental understanding of Service Desk, Command Center or Network Operations environments.
• Monitoring tools. (ex: Splunk, Zabbix, AppD, Google Console)
• A firm foundation in written and verbal communication skills.
• Bachelor’s degree or equivalent work experience.
• We will give careful consideration to your application and review your details against the position criteria.
• You will receive separate notification as your application progresses.
• Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

Employment details

• Location: Bengaluru [Karnataka] [India]

Additional role details

• Powering the agentic revolution in travel.
• Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds.
• Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.
• With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
• IT Operations Analyst I
• The Operations Control Center (OCC) team plays a key role in the operational support of Sabre’s infrastructure and cutting-edge technology platforms that support over 85,000 transactions per second.
• OCC is the first responder for all Sabre platforms worldwide that monitor and mitigate potential impacts before they become an issue.