Senior Service Specialist, Patient Support Services

Role overview

Senior Service Specialist, Patient Support Services at Trinity Life Sciences

Responsibilities

• Provide guidance on survey best practices and participate in the design of customized surveys to answer client questions (Virtual Hows).

Required qualifications

• Required
• Bachelor’s degree.
• Pharmaceutical industry data analytics experience.
• Expertise in Microsoft Excel, PowerPoint, and Word.
• Understanding of SalesForce application reporting.
• Excellent analytical skills and problem-solving skills.
• Demonstrate attention to detail with the ability to produce quality outputs and review own work for errors.
• Strong writing and communication skills.
• 5 years of experience in analytical positions.
• Ability to thrive in a collaborative team environment.
• Expertise in SalesForce application reporting.
• Tableau experience.
• MBA or master’s equivalent degree.
• Utilizing and developing Standard Operating Procedure documentation.
• Understanding of life sciences and/or pharmaceutical industry consulting.

Preferred qualifications and skills

• Preferred

Employment details

• Location: India - Chennai

Additional role details

• We're committed to bringing passion and customer focus to the business.
• Primary Responsibilities
• Quality and Efficient Output Production:
• Develops strong understanding of TGaS Operations & Analytics team processes and utilizes their retained knowledge to new projects on an ongoing basis with minimal direction.
• Intermediate to advance knowledge of Excel and PowerPoint to create customized deliverables for clients based on input from practice teams.
• Utilize custom automation tools to generate client deliverables.
• Utilize off the shelf analytical tools to mine the benchmark information and draw out meaningful trends and insights.
• Understand where datasets are captured and tracked; how to filter/query the data and maintain data on an ongoing basis.
• Utilize benchmark/survey information, along with experience and understanding of the business to identify meaningful trends, provide insights, and create recommendations for client engagements.
• Analysis results are included in a presentable deliverable format.
• Leverage business acumen of solution to speak to the specific solution related implications and insights of the key takeaways.
• Ownership of Work:
• Completes work accurately and mostly independently consistent with project timelines.
• Assists with tasks beyond assigned work, executing those deliverables successfully to improve overall project team abilities.
• Presents assigned deliverables as a reflection of the ‘big picture’ question the project attempts to answer.
• Utilizes active listening to understand how to contribute ideas, potential solutions, and additional research to projects above and beyond what has been explicitly assigned.
• As needed, responds appropriately to solution team questions on standard reports and customized client requests.
• Utilizes self-management skills to deliver based on individual workload.
• Utilization of Critical Thinking & Innovation:
• Participate in ongoing product development.
• Improve custom automation tools to make client deliverables more efficient.
• Identify ways to utilize analytics and technology to improve benchmark product offerings.
• Utilizes learnings from other projects.
• Proactively and creatively thinks outside the box, providing innovative ideas / insights to both internal and client projects.
• Can deliver on work­stream assignments as well as draw conclusions of what it means for the client, to talk through key implications or details when required in internal or client settings.
• Demonstrates Teamwork:
• Demonstrates an ability to accept coaching and takes action on
• Use web-based survey tools to implement the survey.
• Provides subject matter expertise support on solution(s)
• Demonstrates preparation for internal reviews, treating Project Manager as internal client.
• Proactively develops own skills and passes on knowledge/skills to others.
• Leverages the Trinity network of peers and managers to utilize the value of their experience and expertise for one’s own project work.
• Assists with tasks beyond assigned work.
• Proactively communicates in meetings with stakeholders, asking questions and clarifying details when needed.
• Takes feedback and delivers results in “one turn”.
• Skills and