Team Lead – Business Operations (Customer Order Management)

Role overview

Team Lead – Business Operations (Customer Order Management) at Rockwell Automation

Job title: Team Lead – Business Operations (Customer Order Management)

Responsibilities

• Lead / manage Business operations assignments (Customer order booking), which are moderate to high in complexity, following all relevant procedures.
• Provide leadership to the assigned team to lead efficiency in execution.
• Maintain the confidentiality of sensitive and proprietary technical, financial, and commercial information.
• Manage business process transitions and find areas to reduce complexity in building the tasks and standardising the way of execution.
• Ensure that you adequately document all audits (internal/external), and deal with risk areas promptly.
• Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement
• Provide deliverables of good quality on time and on budget with high levels of Internal Customer Satisfaction, ensuring the team delivers them.
• Manage use of all resources and ensure accurate capacity planning.
• Manage resources and to assign right skills to the work.
• Work with required regional & domestic partners to ensure compliance & smooth processing of the activities/processes assigned.
• Manage & use the Business ops resources throughout different Regions for required support
• Use resources to ensure the team to meet process requirements defined in Standard Processes also respects the Quality Management System processes.
• Manage team performance to develop team capability and motivate the team.
• Create developmental plans for any identified gaps.
• Support best practice sharing and knowledge transfer among teams to improve competency of whole team.
• Lead the teams in Operations including third-party resources to comply with RA standards.
• Assess and develop competency and capabilities among the team.
• Encourage multi-skilling within the team to ensure better use.
• Leadership
• A conceptual and out of the box thinker with experience establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity.
• Maintain professional demeanour, show empathy for customers, communicate and respect.
• Create an work environment by establishing positive and respectful work relationships.
• Commitment to achieving goals and guiding issues to resolution.
• Hold self and team accountable for keeping commitments, maintaining standards, and achieving goals.
• Develop people & teams – Planning and supporting relevant, learning for individuals and teams
• Build Organisational Talent - Takes responsibility for individual performance and is aware of team performance goals.
• Work with all partners (in varying roles and departments); provide succinct information on time
• Experience with delivering excellent customer experience.

Required qualifications

• Bachelor's Degree.
• Diploma / degree in Business Administration
• Minimum of 10+ years of relevant experience in Business Operations.
• Typically requires 5+ years of hands-on experience in the Order-to-Cash (O2C) process lifecycle (Projects / contracts delivery or fulfilment)
• Have exposure to Global Work style, engagement with clients while sitting at remote locations.
• Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead partner connect
• Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams
• Master's in Business Administration
• Experience in technological adoption for process automation, optimization as well enhancements for increased efficiency with sustained / improved customer satisfaction.
• Lean Six Sigma Certification (Green Belt & above).

Preferred qualifications and skills

• Preferred:

Employment details

• Job location: Pune
• As Team Lead – Business Operations, you will be responsible for achieving functional excellence in Customer Order Management.
• This includes managing the process from Order Booking to Closure.
• Additionally, you will drive business productivity and Operational efficiency across the organisation.
• Furthermore, you will adopt technological advancements to automate processes.
• Manage engagement for Business in areas of Order Management & Invoicing (Contracts Delivery Operations) and work with global partner to finds areas to reduce complexity, standardise and improve the way of execution.
• You will report into Manager – Business Operations and will have a hybrid working.
• We will ask to provide strategic leadership to assigned organisation.
• You will be reporting to MANAGER GEBS BUSINESS OPERATIONS.
• Your
• Location: Pune [India], India New Delhi (Noida)

About the employer

• Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.

Benefits

• Our benefits package includes …
• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• ... and other local benefits!
• At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
• You may be just the right person for this or other roles.
• #LI-Hybrid
• Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Additional role details

• With more than 28,000 employees who make the world better every day, we know we have something special.
• Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
• We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
• And if that’s you we would love to have you join us!