Problem Manager

Role overview

Problem Manager at Alstom

Instead, we’ve listed some that we think will help you succeed and grow in this role: - Degree in IT, Computer Science, or a related field. - Experience in handling Problem Management at an enterprise level. - Understanding of SIAM (Service Integration and Management) or MSI (Multi-Supplier Integration) models. - Knowledge of ITIL processes, including Configuration, Incident, and Change Management. - Strong analytical and problem-solving skills. - Excellent interpersonal and communication skills (written/verbal). - Ability to work under pressure, multitask, and adapt to changing priorities. - Proactive, self-motivated, and organized approach to work. - Flexibility in terms of working hours.

Responsibilities

• You'll play a key role in preventing incidents, minimizing their impact, and driving continuous improvement through effective problem management.

Employment details

• Location: Bangalore [IN]

Application details

• Your future role Take on a new challenge and apply your IT Service Management expertise in a dynamic and collaborative environment.

About the employer

• At Alstom, we understand transport networks and what moves people.

Benefits

• You’ll also: - Enjoy stability, challenges, and a long-term career free from boring daily routines. - Work with new security standards for rail signalling. - Collaborate with transverse teams and helpful colleagues. - Contribute to innovative projects that shape the future of mobility. - Utilise our agile and inclusive working environment. - Steer your career in whatever direction you choose across functions and countries. - Benefit from our investment in your development through award-winning learning programs. - Progress towards leadership roles in IT Service Management or other related fields. - Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

Additional role details

• From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry.
• Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
• Could you be the full-time Problem Manager in [Location] we’re looking for?
• You’ll work alongside dedicated and innovative teammates.
• Day-to-day, you’ll work closely with teams across the business (such as IT support, external vendors, and internal stakeholders), lead root cause analysis initiatives, and create and manage a comprehensive Knowledge Base (KEDB) for known errors and workarounds.
• You’ll specifically take care of facilitating problem reviews, managing escalations, and ensuring adherence to ITSM processes, but also drive service improvement initiatives and act as a mentor to your peers.
• We’ll look to you for: - Ensuring processes are well-defined, communicated, maintained, and adhered to by internal and external support teams. - Reviewing periodic metrics and taking action to enforce process standards and maturity. - Facilitating post-major problem review meetings and acting as an escalation point for process issues. - Driving the integration of the Problem Management process with partners and internal support organizations. - Coordinating and chairing regularly scheduled Problem Management Board meetings. - Leading root cause investigations and driving permanent fix solutions. - Analyzing recurring incidents to identify proactive problems and improvement opportunities. - Ensuring accurate documentation of problem records and monitoring success rates of closed problem resolutions. - Chairing dispute resolution calls as needed.
• All about you We value passion and attitude over experience.
• That’s why we don’t expect you to have every single skill.
• Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.
• You don’t need to be a train enthusiast to thrive with us.
• We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud.
• If you’re up for the challenge, we’d love to hear from you!
• Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in.
• We’re committed to creating an inclusive workplace for everyone.
• Job Segment: Computer Science, Change Management, Manager, Technology, Management