Senior Expert Excellence & Performance - Specialty Lines

Role overview

Senior Expert Excellence & Performance - Specialty Lines at Allianz

Allianz Partners have high ambition to develop Specialty Lines wordwide.

Responsibilities

• As part of Global Operations, in Specialty Lines we are responsible for supporting customers with their mobile devices repairs & cybersecurity matters.
• This role aims at providing timely Operational support to our Platform teams by enabling: Optimal Quality Management mechanisms, monitoring Strategic KPIs such as: VOC, Customer Satisfaction, Complaints and other OPS metrics.
• Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as: Learning & Development, Quality Assurance while supporting experts in Risks Monitoring and Operations Analytics.
• This role is a Hybrid role however for onboarding and training purposes there will be a requirement to be in the office on joining.
• Global strategy and local execution. - Compliance with Standards and guidelines. - Quality Management and Assurance. - Learning & Development. - Contributing to other Operations Support activities: Fraud Prevention and Management, Leakage Control, Operations Analytics.
• You will be responsible for.
• Quality Management & Excellence.
• Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection.
• Ensure timely Complaints Management and Quality Assurance in defined scope.
• Foster Specialty Lines LOB-Organization as oneTeam by enabling global mechanisms for Quality Management, tools, reporting, governance in line with an organization of ~1000 employees in Operations .
• Learning & Development.
• Provide robust guidelines and guarantees execution in Learning & Development to align with Specialty Lines Operations and Allianz Partners strategic goals.
• Participates in the training need collection, the creation and distribution of adapted state-of-the-art content to support Operations teams in developing skills, training programs and required certifications.
• Ensures follow up on strategic metrics e.g., Learning hours.
• Other Ops support activities.
• Supports experts in Operational Risks such as: Leakage controls, Fraud Prevention, Detection and Management.
• AI Readiness; Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
• What you will bring.
• Quality and Data certification recommended.
• Experience in business Operations, quality & support processesin large organizations.
• Warrantly experience if applying externally.
• Proficency in Excel and other telephony tools.
• Fluent English and / or any other EU language desirable.

Employment details

• Location: India

About the employer

• Allianz is a leading global insurance and financial services provider, founded in 1890 and headquartered in Munich, Germany.
• Operating in over 70 countries, Allianz serves 126+ million customers with products like property and casualty insurance, life and health insurance, asset management, and business solutions.
• Known for financial strength, innovation, and sustainability, Allianz is committed to customer-centricity, diversity, and excellence.
• With over 150,000 employees worldwide, Allianz is a trusted name in the industry.

Benefits

• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs.
• All that in a global environment where international mobility and career progression are encouraged.
• Caring for your health and wellbeing is key priority for us.
• This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• How We Hire -Allianz Partners does not accept unsolicited CV’s or approaches from agencies.
• We only work with partners on our approved supplier lists, under contract.
• Any unsolicited submission will not be considered. 90289 | Underwriting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent.
• Allianz Group is one of the most trusted insurance and asset management companies in the world.
• Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
• Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
• At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
• And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
• We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us.
• Let's care for tomorrow.

Additional role details

• Locations- UK, India.