Investigation Specialist, PQ Ops

Role overview

Investigation Specialist, PQ Ops at Amazon

Employment details

• Location: Hyderabad [Telangana] [India]

Application details

• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

About the employer

• Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore.

Additional role details

• Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk.
• Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace.
• All candidates will be analytical and capable of succeeding in a fast-paced team environment.
• These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
• Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
• Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
• The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates to accomplish goals.
• They may also be required to contact customers by phone.
• Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
• Key job responsibilities This includes, but is not limited to:
• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
• Understand the issue and make best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards
• 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce
• Can use Windows, Microsoft Word, Outlook, Excel, and online communication and collaboration tools Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If the country/region you're applying in isn't listed, please contact your Recruiting Partner.