CTL-Quick Commerce Last Mile, GSF Prime Now

Role overview

CTL-Quick Commerce Last Mile, GSF Prime Now at Amazon

Responsibilities

• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Drive stores against goals (Volume, FTR and other key metrics).
• Support station operations and/or customer deliveries.

Employment details

• Location: Alappuzha [Kerala] [India]

About the employer

• At Amazon, we're working to be the most customer- centric company on earth.
• Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Channel Team lead for our Delivery center.
• Account Management: Managing and driving the growth of the Channel partners/stores' business with Amazon.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon.
• Experience in e-commerce Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Additional role details

• To get there, we need exceptionally talented, bright, and self driven people.
• Amazon is seeking Team leads for our transportation team.
• In this role you will be responsible for I H S operations at our DCs & EDSP mangement. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance.
• Title: Channel Team Lead Essential Functions -Job Description
• Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and on boarding of new accounts (I.H.S stores) in the assigned territory.
• Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Publish recommendations and action plans based on data.
• Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
• Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Enhance Engagement with accounts to improve business and increase retention.
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Essential Skills Strong leadership capabilities and people management skills Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making Good communication skills.
• Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
• Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.
• Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
• Basic Qualifications Bachelor Degree / MBA. Preferably from Sales/Telecom background Advanced Excel and Communication skills Operations/People Handling skills A day in the life Good communication skills.
• Key job responsibilities The CTL, leads an operation for +20k packages.
• Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations.
• Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team.
• Fosters a Culture of Safety.
• Responsible for protecting service levels monitoring and improving drivers and associates performance.
• Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.
• Bachelor's degree or above, or MBA - Bachelor's degree, or 2+ years of solving problems with technology in the Telecommunications industry experience - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. - Bachelor's degree or equivalent, or 2+ years of operations and people management experience
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you're applying in isn't listed, please contact your Recruiting Partner.