Advocacy Operations Associate, Advocacy Operations

Role overview

Advocacy Operations Associate, Advocacy Operations at Amazon

Employment details

• Location: Hyderabad [Telangana] [India]

Application details

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About the employer

• About the team Advocacy Operations (AO) supports Amazon Flex to resolve scenarios that impact the delivery partner experience.

Additional role details

• The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment.
• This is a high visibility position with big scope of creativity and self-development.
• The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team.
• Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success.
• Key job responsibilities Follows SOP or manager's instructions and ensures tasks are quality compliant
• Contributes to project improvement ideas, if applicable
• Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
• Proactively raises issues/alarms to manager or stakeholders
• Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
• Maintains records of day-to-day work by updating trackers or workflow tools
• Meets predetermined and assigned productivity targets and quality standards.
• This is accomplished through: Real time monitoring and offline operational work.
• The AO team is looking for an L2 associate at Hyderabad site to support the operations team.
• Bachelor's degree - Experience with Microsoft Office products and applications
• Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If the country/region you're applying in isn't listed, please contact your Recruiting Partner.