Infrastructure Engineer II

Role overview

Infrastructure Engineer II at American Express

Required qualifications

• Minimum 6+ years proven experience of managing large enterprise level VMware Environment.

Preferred qualifications and skills

• Bachelor’s degree in computer science/Management Information Systems or equivalent experience preferred.
• VMware & Nutanix certification is preferred.

Employment details

• Location: Bengaluru [KA] [India]

About the employer

• The VMware Operations team is part of Cloud Operations and provides 24x7x365 management and Support for American Express Enterprise VMware Virtual Infrastructure.

Additional role details

• Responsible for contacting clients with overdue accounts to secure the settlement of the account.
• Also they do preventive work to avoid future overdues with accounts that have a high exposure.
• The Infrastructure Engineer position will provide day to day operational support for VMware OS and associated operations.
• This team will manage vCenter & ESXi hosts throughout the delivery lifecycle and will execute daily operations like upgrades, monitoring, hardware & tools management, scripting for routine tasks and delivery of reliable, robust support solutions.
• Working in an enterprise environment providing operational support by building, configuring, and managing VMware vSphere version 6.x and higher.
• Handling of routine mundane tasks using PowerShell, PowerCLI, Python, Ansible and such automation tools/engines.
• Troubleshooting and Upgrade of VMware, Nutanix & UCS Components & hands on experience using command line on all platforms.
• Good troubleshooting skills and experience on log analysis.
• Builds, deploys, maintain and assist with repairs of VMware servers/hosts on racks, blades, and hyper converged infrastructures.
• Troubleshooting Hardware and Operating system related issues.
• Patch management, administration, and deployment.
• Maintaining standard ESXi image configuration.
• Experience in performance tuning of VMware servers, Virtual sessions, and management of server resources between virtual machines.
• Working with Enterprise Backup & Restore Processes (Familiarity with Cohesity Appliance).
• Good Understanding of ITIL Processes (Incident/Change/Problem Management) and operates within agreed SLAs & good documentation skills with regular focus on maintaining KEDB/KMDB.
• Maintaining skills to the current industry level of certification.
• Self-motivation and strong communication skills, both verbal and written, are key attributes for this position.
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines (work under pressure and prioritize tasks).
• Working with virtualization technologies, such as VMware, Nutanix (Prism Central, Prism Element, AOS, NCC, Foundation, LCM), UCS & vSAN, vROPs, vLog Insight, VRO.
• Clear understanding of networking protocols such as TCP/IP, DNS, DHCP, NIC Teaming and distributed switches.
• Working understanding of SAN, NAS, NFS, VMFS, iSCSI.
• Experience in VMware Guests, Templates, P2V, Capacity Planner, VMotion, HA, DRS, etc.
• Good Understanding of Virtual infrastructure security Hardening & compliance including certificates for the overall virtualized environment.
• Experience on Dell, Intel, Cisco, HP Servers and associated management tools like, Dell OME/SAE, HP OneView.
• Basic understanding on cloud service platforms and concepts around the same.