Quality Analyst (QA)

Role overview

Quality Analyst (QA) at Anaptyss

Support quality assurance initiatives across backend banking operations to ensure accuracy, compliance, and operational excellence.

Monitor process adherence and evaluate transaction quality against defined banking and regulatory standards.

Partner with operations, training, and compliance teams to drive continuous process improvement.

Identify quality risks, recommend corrective actions, and strengthen operational controls.

Contribute to a culture of quality, compliance, and customer-focused service delivery.

Conduct regular audits and quality reviews of backend banking transactions and operational processes.

Monitor employee performance against established quality standards and provide actionable feedback.

Identify process gaps, operational risks, and compliance issues while recommending corrective measures.

Prepare quality reports, scorecards, dashboards, and management review presentations.

Support root cause analysis initiatives and implement preventive controls to reduce errors.

Collaborate with training and operations teams to improve process knowledge and quality performance.

Ensure compliance with banking regulations, internal policies, and quality assurance frameworks.

Maintain quality documentation, audit records, and process checklists.

Employment details

• Location: Noida, Gurugram [India]