Assistant Manager – Banking Backend Operations

Role overview

Assistant Manager – Banking Backend Operations at Anaptyss

Lead and support banking backend operations for US banking clients, ensuring seamless service delivery and operational excellence.

Manage teams handling high-volume banking processes while maintaining compliance, quality, and productivity standards.

Drive operational governance, performance management, and process optimization initiatives.

Collaborate with internal and client stakeholders to deliver consistent business outcomes and service excellence.

Contribute to continuous improvement initiatives that enhance efficiency, accuracy, and customer experience.

Manage day-to-day banking backend operations and ensure adherence to SLAs, productivity targets, and quality standards.

Supervise Team Leaders and operations staff supporting high-volume banking processes.

Monitor workloads, queues, and turnaround times to ensure timely task completion.

Drive operational discipline, compliance adherence, and risk mitigation practices.

Monitor quality metrics, conduct root cause analysis, and implement corrective actions.

Lead team performance management, coaching, employee engagement, and workforce effectiveness initiatives.

Prepare operational dashboards, performance reports, and governance updates for stakeholders.

Partner with QA, Training, Workforce Management, and Operations teams to achieve business objectives.

Identify opportunities for process improvements, workflow optimization, and operational automation.

Employment details

• Location: Noida, Gurugram [India]