Senior L1.5 Support Engineer (AS400)

Role overview

Senior L1.5 Support Engineer (AS400) at Ascendion

We are looking for a candidate to join our team.

The ideal candidate brings troubleshooting skills: Ability to diagnose and resolve basic application issues.

Job Title: Senior L1.5 Support Engineer AS 400

Responsibilities

• Perform advanced technical triage , monitor system health and backups, and act as a critical technical bridge between L1 helpdesk and L2/L3 engineering teams.

Required qualifications

• Troubleshooting skills: Ability to diagnose and resolve basic application issues. - Communication skills: Strong verbal and written communication skills to interact with users and document incidents clearly. - Technical proficiency: Ability to work with an AS400 operating system, Cobol, DB2 Querying, CL (Command Line). - Aptitude to learn: Quick learners able to pick up WINS, Nightly jobs and associated Policy Data processing. - Problem solving skills: Ability to be able to spot trends - Basic DB2 SQL and Data analysis skills - Experience with application performance monitoring tools e.g. Dynatrace/IBM application monitoring tools - Application expertise: Some experience with supporting Legacy AS400 apps or experience in insurance domain.

Employment details

• Location: Bangalore Want to change the world?
• Let us know.
• Tell us about your experiences, education, and ambitions.
• Bring your knowledge, unique viewpoint, and creativity to the table.
• Let's talk!
• Location: Bangalore [India]

About the employer

• Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact.
• We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation.
• Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.
• Learn more at ascendion.com Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership.
• Come, change the world with us: - Build the coolest tech for world's leading brands - Solve complex problems – and learn new skills - Experience the power of transforming digital engineering for Fortune 500 clients - Master your craft with leading training programs and hands-on experience Experience a community of change makers!
• Join a culture of high-performing innovators with endless ideas and a passion for tech.
• Our culture is the fabric of our company, and it is what makes us unique and diverse.
• The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.