Senior Operations Analyst

Role overview

Senior Operations Analyst at athenahealth

The position will report to the Operations Manager.

Responsibilities

• Execute revenue cycle management tasks with accuracy and timeliness across assigned work queues.
• Manage authorization-related activities, including validation, tracking, and follow-up to support service continuity.
• Analyze operational data to identify trends, recurring issues, and opportunities to improve workflow performance.
• Coordinate with internal partners to resolve process gaps and support smooth handoffs across teams.
• Maintain documentation and updates related to work status, exceptions, and operational outcomes.
• Support quality standards by following established procedures and escalating issues when needed.
• Ensure compliance with applicable operational standards, customer expectations, and internal policies.
• Help document recurring issues and recommend practical workflow adjustments.
• Collaborate on special projects related to revenue cycle operations or process improvement.
• Perform other related duties as assigned by leadership.

Preferred qualifications and skills

• Experience working with life sciences or healthcare-related operational processes preferred.

Employment details

• Ability to work in a hybrid model from Chennai, India and collaborate effectively across teams.
• Location: Chennai [Tamil Nādu] [India]

Application details

• Apply artificial intelligence (AI) tools when appropriate to improve productivity, organize information, and support faster learning of new workflows and tools.

Benefits

• Bachelor’s degree in any relevant field or equivalent practical experience. 3 to 6 years of experience in healthcare operations, revenue cycle management, or a related business process environment.

Additional role details

• The Senior Operations Analyst supports revenue cycle operations by driving accurate, timely work across authorization, accounts receivable, and revenue cycle management processes.
• The Senior Operations Analyst is responsible for executing operational tasks accurately and on time, supporting process adherence, and contributing to steady performance across assigned workstreams.
• This role works closely with internal teams to support day-to-day operations, identify process improvements, and help maintain consistency in client-facing service delivery.
• Review and process accounts receivable (AR) work items to support resolution of outstanding claims and payment-related issues.
• Contribute to continuous improvement efforts by identifying opportunities to simplify or streamline routine work.
• Assist with training or onboarding support for new team members as needed.
• Participate in team huddles, process reviews, and operational check-ins.
• Support audit preparation and information gathering for internal reviews.
• Expected Education & Experience.
• Experience in Revenue Cycle Management (RCM), Accounts Receivable (AR), and authorization workflows.
• Strong understanding of healthcare operations, billing cycles, claims follow-up, or payment resolution workflows.
• Ability to analyze operational data, identify patterns, and support process improvement.
• Proficiency with common business tools such as spreadsheets, workflow trackers, and reporting systems.
• Clear communication skills for coordinating with internal teams and documenting work accurately.
• Willingness to travel as needed, up to NA% annually.