MSD CRM Expert Software Developer

Role overview

MSD CRM Expert Software Developer at BMW TechWorks India

Required qualifications

• 15-20 years.
• What awaits you/ Job Profile As an Expert Software Developer for MSD CRM, your role requires a hands-on execution who thrives in a dynamic environment, capable of balancing technical leadership with stakeholder collaboration.
• Own the end-to-end architecture of MSD CRM solutions, ensuring alignment with business goals and technical best practices.
• Drive innovation to enhance CRM capabilities and introduce cutting-edge solutions.
• Establish and enforce technical processes, governance for CRM projects.
• Collaborate closely with cross-functional teams to translate business requirements into scalable and secure CRM architectures.
• Evaluate new technologies and tools to continuously evolve the CRM platform.
• Ensure high availability, performance, security, and compliance of CRM systems.
• Mentor and guide development teams on architecture and implementation best practices.
• What should you bring along Bachelor’s or master’s degree in engineering. 15+ years of experience in IT, with significant experience in CRM architecture, preferably Microsoft Dynamics 365 CRM.
• Proven track record of owning and delivering enterprise-grade CRM solutions.
• Strong ability to act as a trusted advisor and Single Point of Contact for business and product teams.
• Solid understanding of CRM customization, integration, and extension capabilities.
• Experience in establishing architecture processes, technical cadences, and governance.
• Strong stakeholder management and communication skills.
• Strategic mindset with hands-on technical expertise in CRM solution design.
• Experience working in Agile and collaborative environments Must have technical skill Deep expertise in Microsoft Dynamics 365 CRM architecture, customization, and integration.
• Strong knowledge of Power Platform components (Power Automate, Power Apps, Power BI).
• Experience with Azure services relevant to CRM (Azure Functions, Logic Apps, Service Bus).
• Proficient in solution design patterns, data modelling, and security within MSD CRM.
• Experience with API management and integration frameworks (REST, SOAP, Azure API Management).
• Knowledge of CRM deployment models, ALM, and DevOps practices.
• Proficiency in C#, .NET, and JavaScript for CRM customization.
• Experience in designing scalable, secure, and maintainable CRM solutions.
• Understanding of identity and access management (Azure AD, OAuth).
• Familiarity with cloud architecture principles and hybrid cloud scenarios.
• Experience with AI and automation integration within CRM platforms.
• Experience with data analytics and reporting tools linked to CRM data.
• Understanding of enterprise architecture frameworks and best practices.
• Exposure to other CRM platforms and comparison insights.

Preferred qualifications and skills

• Good to have technical skills Microsoft Certified: Dynamics 365 Solution Architect Expert or related certifications.

Employment details

• Role MSD CRM Expert Software Developer Location Pune
• Location: Pune [Maharashtra] [India]