MS CRM Lead Developer – Dynamics 365 CRM, Azure, AI & Integration

Role overview

MS CRM Lead Developer – Dynamics 365 CRM, Azure, AI & Integration at Bosch Global Software Technologies

Define technical architecture and development standards for CRM and Power Platform implementations.

The role requires a strong hands-on development background combined with technical leadership, solution design, and team mentoring capabilities.

Responsibilities

• Lead the design, development, and customization of Microsoft Dynamics 365 Sales/Customer Engagement solutions.
• Design and develop D365 plugins, custom APIs, PCF controls, JavaScript/TypeScript customizations, and Dataverse extensions.
• Design and implement Azure-based solutions using Azure Functions, Service Bus, Logic Apps, API Management, and other relevant Azure services.
• Lead integrations between Dynamics 365/Dataverse and external enterprise applications using REST APIs, OData, and messaging services.
• Define integration patterns covering synchronous/asynchronous communication, error handling, logging, monitoring, and retry mechanisms.
• Drive AI adoption by identifying and implementing AI/GenAI use cases within CRM and business processes.
• Design and implement solutions using Azure AI Foundry, Azure OpenAI, Microsoft Copilot Studio, and other relevant AI services.
• Explore and implement intelligent document processing, AI-powered automation, and AI-assisted business workflows.
• Ensure secure, scalable, and maintainable integration and AI solutions.
• Provide technical guidance, conduct code reviews, and mentor development teams.
• Lead technical discussions, effort estimation, solution design, and technical problem-solving.
• Drive CI/CD implementation and deployment automation using Azure DevOps.
• Collaborate with architects, functional consultants, QA, DevOps, and business stakeholders.
• Participate in Agile ceremonies, sprint planning, backlog refinement, and technical design reviews.
• Must Have Extensive hands-on experience in Microsoft Dynamics 365 CE/CRM development and customization.
• Strong knowledge of Dataverse architecture, security, plugins, custom APIs, PCF controls, and JavaScript/TypeScript.
• Strong hands-on experience with Microsoft Azure services, particularly Azure Functions and Azure Service Bus.
• Experience with Azure Logic Apps, API Management, Key Vault, and Azure monitoring.
• Strong experience designing and implementing REST API and enterprise application integrations.
• Understanding synchronous and asynchronous integration patterns, messaging, error handling, and monitoring.
• Practical experience in AI/GenAI adoption and implementation within enterprise applications.
• Experience with Azure AI services, Azure OpenAI, or Microsoft Copilot ecosystem.
• Strong experience with Azure DevOps, CI/CD pipelines, and automated deployments.
• Proven technical leadership, solution design, and developer mentoring capabilities.
• Good understanding of Agile/Scrum delivery methodologies.
• Qualifications 9–12+ years of overall IT experience, with significant experience in Dynamics 365 CRM and Azure development.
• Proven experience leading technical development teams and delivering enterprise CRM and integration solutions.
• Hands-on experience in implementing Azure-based integrations and AI/GenAI solutions.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Microsoft Dynamics 365, Azure, and AI-related certifications are an added advantage.
• Strong analytical, architectural, and problem-solving skills.
• Excellent communication, stakeholder management, and technical leadership skills.
• Ability to work independently and lead delivery in a distributed Agile project environment.
• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience). 4-7 Years

Employment details

• Location: Bengaluru (prev. Bangalore) [India]

About the employer

• Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions.

Additional role details

• With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
• We are looking for an experienced Lead Developer with strong expertise in Microsoft Dynamics 365 CRM, Azure services, enterprise integrations, and AI adoption.
• The candidate will be responsible for leading technical design and development, implementing scalable cloud-based solutions, and driving the adoption of AI capabilities across CRM and business processes.