Vice President, Production Services Infrastructure Support

Role overview

Vice President, Production Services Infrastructure Support at BNY Mellon

We’re seeking a future team member for the role of Vice President, Production Services Infrastructure Support to join our TSG PRODUCTION SERVICES team.

To be successful in this role, we’re seeking the following: Bachelor's degree or equivalent 10 plus years of experience in Cloud Support, SRE, or Technical Operations roles within enterprise environments.

Responsibilities

• Deliver advanced support for Azure Kubernetes Service (AKS), VM workloads, networking, identity failures, access issues, service degradation, and platform level incidents.
• Manage cloud identity & access problems including Conditional Access failures, IAM misconfigurations, role/permission issues, token/secret issues, and service principal expirations.
• Support deployment and operational stability of monitoring/logging systems: Azure Monitor, GCP Cloud Logging, Splunk, EventHub integrations.
• Ensure SLA adherence through robust incident management, RCA documentation, problem management, and preventive action planning.
• Collaborate with platform engineering teams on deep technical issues involving Kubernetes, container runtimes, ingress/routing, storage, and multi cloud managed services.
• Build and maintain runbooks, SOPs, support playbooks, alerting frameworks, and automated remediation workflows.

Preferred qualifications and skills

• Relevant certifications preferred: AZ 104, AZ 305, AWS SysOps, GCP Associate Engineer.

Employment details

• Location: Pune [Mh] [India]

Additional role details

• Vice President, Production Services Infrastructure Support At BNY, our culture allows us to run our company better and enables employees’ growth and success.
• As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets.
• Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
• Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent.
• Together, we power the future of finance – and this is what #LifeAtBNY is all about.
• Join us and be part of something extraordinary.
• This role is located in Pune In this role, you’ll make an impact in the following ways: Lead support, maintenance, troubleshooting, and optimization of multi cloud platforms—primarily Azure, AWS, with exposure to GCP.
• Support AI/ML platform operations including Azure OpenAI, Azure Machine Learning, Azure Cognitive Services, GCP Vertex AI, and AI model deployment workflows (monitoring, debugging, access, quota management).
• Troubleshoot cloud networking issues: routing, VNet/VPC connectivity, NSG/Firewall blocks, DNS failures, cross region communication.
• Onboard new applications into cloud support (network, IAM, monitoring, secrets, service connections, dependencies).
• Partner with Cybersecurity, IAM, AI Governance, Data Platform, and DevOps teams to meet compliance and security requirements.
• Oversee cost alerting, anomaly detection, quota management, and optimization across Azure/AWS/GCP.
• Act as a senior SME ensuring reliability of enterprise cloud, AI platforms, and production environments.
• Contribute to a culture of trust, knowledge sharing, ownership, and continuous improvement.
• Hands-on expertise across Azure (primary), AWS, and GCP—compute, networking, IAM, storage, containers, PaaS.
• Strong experience troubleshooting AKS, container workloads, node pools, ingress, networking, and related components.
• Proficiency in Python for diagnostics, automation, tooling, and API integrations.
• Experience supporting AI/ML platforms: Azure OpenAI (quota/throttling/key issues) Azure AI Search Azure ML model deployment/monitoring GCP Vertex AI (endpoint failures, training issues, IAM) Experience resolving multi cloud IAM issues (AAD, AWS IAM, GCP IAM).
• Hands-on experience with observability platforms (Azure Monitor, Splunk, GCP Cloud Logging, Prometheus/Grafana).
• Strong knowledge of incident response, RCA documentation, and enterprise support processes.
• Ability to independently diagnose and resolve complex cloud issues.
• Excellent communication and analytical skills; ability to explain technical issues to non technical stakeholders.
• Comfort working in high pressure, global support environments.
• At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
• BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.