Senior Specialist, Production Services Application Support Analyst

Role overview

Senior Specialist, Production Services Application Support Analyst at BNY Mellon

We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team.

Responsibilities

• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Provide on-call support on rotational basis.

Required qualifications

• To be successful in this role, we’re seeking the following: Bachelor's or higher degree in computer science/ engineering or a related discipline, or equivalent work experience required 5 to 8 years of working/hands-on experience in distributed application support.

Preferred qualifications and skills

• Good to have knowledge on Gitlab, Confluence, Jira , NoSQL db ( Mongo ) , and BPM tools like Pega.

Employment details

• Location: Pune [Mh] [India]

Application details

• In this role, you’ll make an impact in the following ways: Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities Willingness to work in shifts and weekend/holidays Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).
• Knowledge of UNIX, Shell Script, IIS /Tomcat/ WebSphere Application Servers Knowledge of Spring, IBM MQ, KAFKA Knowledge on scheduling tools like CTRLM Basic knowledge on Cloud platform - Container, App Engine, Command Line Interface (CLI) Basic knowledge on Java or .Net - able to understand the code and exception from the logs.

Additional role details

• This role is located in Pune.
• Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
• Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
• Support Infrastructure and Interfacing applications changes.
• Knowledge in Databases & Query Language - Should have hands-on working experience SQL/ Oracle / DB2 / MSSQL Working knowledge in Unix/Linux/Windows environment - Should have knowledge Unix/Windows Commands Should have good hands-on experience in Monitoring & Debug Tools like AppDynamics/ Splunk / Grafana / Moog soft or similar tools.
• Experience in Incident Management, Change Management, and Problem Management Knowledge of LLM prompt engineering and evaluation, RAG-based grounding on enterprise knowledge, tool/function calling and agentic workflows.
• Experience in Automation and Banking Domain ( Payments ) is advantage Strong analytical and communication skills - both verbal and written