Specialist, Production Services Application Support Analyst II

Role overview

Specialist, Production Services Application Support Analyst II at BNY Mellon

We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team.

To be successful in this role, we’re seeking the following: Drive environment stability across QA, UAT, and Production End-to-end production support for BI platforms primarily focusing on Jasper, secondary tools: Business Objects, Tableau and Power BI Handle incident triage, RCA, and resolution using monitoring tools (Splunk, AppDynamics, CloudProber, Moogsoft) Collaborate with infra, DBA, and app teams for end-to-end issue resolution Support platform migrations, decommissioning, and modernization initiatives using AI capabilities Strong SRE mindset with focus on availability, reliability, and observability Exposure to AIOps / AI-driven automation with hands on AI Tool like Windsurf or another tool Expertise in scripting (Python / Shell / CI/CD pipelines/GitLab) Automate and optimize deployment, release, and RFC processes Automation of monitoring, recovery, deployment validation, and operational workflows whenever possible.

Responsibilities

• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Provide on-call support on rotational basis.

Employment details

• Location: Pune [Mh] [India]

Application details

• In this role, you’ll make an impact in the following ways: Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities Willingness to work in shifts and weekend/holidays Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).

Additional role details

• This role is located in Pune.
• Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
• Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
• Support Infrastructure and Interfacing applications changes.