Vice President, Production Services Application Support

Role overview

Vice President, Production Services Application Support at BNY Mellon

We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our Engineering team.

This role is located in Pune.

Required qualifications

• To be successful in this role, we’re seeking the following: Unix/Linux administration and troubleshooting experience. 10+ Years of experience is required.

Employment details

• Location: Mh [India]

Application details

• In this role, you’ll make an impact in the following ways: The VP, Application Production Support, is responsible for ensuring the stability, availability, and reliability of critical business applications through proactive monitoring, incident management, root cause analysis, and stakeholder coordination.
• Strong experience in Production/Application Support within enterprise environments.

Additional role details

• The role supports Incident, Problem, and Change Management processes, drives service improvements, mitigates operational risks, and enhances platform resilience through automation and process optimization.
• Expertise in Incident, Problem, and Change Management.
• Proven experience in Root Cause Analysis (RCA) and issue remediation.
• Strong troubleshooting, analytical, and stakeholder management skills.
• Experience with monitoring and alerting tools.
• Excellent communication skills and ability to manage multiple priorities.
• The VP, Application Production Support, is responsible for ensuring the stability, availability, and reliability of critical business applications through proactive monitoring, incident management, root cause analysis, and stakeholder coordination.
• Experience with ServiceNow for Incident, Problem, Change, and Service Request Management.
• Experience supporting Banking & Financial Services (BFSI) applications in a business-critical environment.
• Proven ability to operate in a customer-facing production support role, balancing business priorities, and operational risk.
• Strong understanding of SLA, regulatory, compliance, and audit requirements within financial services.
• Ability to understand business priorities, assess impact, prioritize critical issues, and respond rapidly in a fast-paced, customer-facing production support environment.
• Experience with Unix/Linux administration, troubleshooting, and production support.
• Knowledge of Informatica ETL development, workflow monitoring, and support.
• Understanding of file transfer technologies, batch processing, scheduling tools, and data integration platforms.
• Experience with Python for automation and operational tooling.
• Knowledge of Snowflake data platform administration and support.
• Experience supporting and troubleshooting Java Spring Boot applications.
• Informatica ETL development, workflow monitoring, and production support knowledge.
• Understanding of file transfer, batch processing, scheduling, and data integration platforms.