Managed Service Representative

Role overview

Managed Service Representative at CloudThat

We are seeking enthusiastic and customer-focused individuals for the role of Service desk Support Executive.

The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment Job Title: Managed Service Representative

The ideal candidate should possess excellent communication skills and be proficient in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil.

The position is based in Mumbai and involves interacting with customers to resolve their queries and provide exceptional support. ---

Responsibilities

• Handle inbound and outbound customer service calls in multiple languages.
• Address customer inquiries, concerns, and complaints professionally and efficiently.
• Provide product/service information to customers.
• Resolve customer issues and escalate complex cases to the appropriate departments.
• Maintain accurate records of customer interactions and transactions.
• Adhere to company policies and procedures while delivering excellent customer service. --- Key

Required qualifications

• 2-3 Years Working Days: 6 Days a Week
• Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written).
• Strong communication and interpersonal skills.
• Ability to manage and resolve conflicts.
• High level of patience and problem-solving ability.
• Basic computer skills for handling CRM systems and software.
• Prior experience in customer support or call centres is a plus but not mandatory. --- Educational Qualification:
• Graduation with a degree is a must. ---

Employment details

• Location: Mumbai, Maharashtra
• Job Type: Full-Time ---
• Competitive salary based on experience. --- Working Hours:
• Rotational shifts, including weekends and public holidays. ---
• Location: Mumbai [India]

Benefits

• Health insurance and performance-based incentives.
• Training and development opportunities for career growth. --- If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you!