L3 Network Engineer (Access Services) (m/f/d)

Role overview

L3 Network Engineer (Access Services) (m/f/d) at Continental

The role also involves performing hardware patching, configuring network infrastructure, handling 3rd level IT tickets, and coordinating with external partners.

Responsibilities

• You will work in a dynamic, collaborative environment, setting of in the direction of DevOps and agile working.
• Conduct hardware patching and configuration of complex network infrastructure to maintain optimal performance and security.

Preferred qualifications and skills

• Certifications such as CCNP, CCIE, or equivalent. - Experience with network security solutions and protocols.
• Minimum of 2 years of experience in network engineering or a related role, with a focus on VPN gateways, firewalls and load balancers, and complex network infrastructures.
• Skills: - Strong understanding of VPN technologies and firewall configurations. - Experience with MS Guest Accounts and Site-to-Site VPN tunnels. - Ability to solve complex network problems/issues using appropriate diagnostic and monitoring tools. - Ability to handle complex IT tickets and provide expert-level support. - Proficient in English, both spoken and written and intercultural sensitivity. - Experience in automation for on-premise and virtual environments (e.g., Ansible, Terraform) is a plus.
• Experience in managing external service providers and a very good understanding of IT compliance and data security topics.
• Knowledge in agile frameworks, ITSM processes and DevOps (automation, infrastructure/configuration as code) is a plus.

Employment details

• Location: Bengaluru [India]

Additional role details

• The L3 Network Engineer will be responsible for managing and maintaining our network infrastructure for VPN and Business Partner Access.
• This includes overseeing VPN gateways, firewalls and load balancers, Site-to-Site tunnels, maintenance of request portal, monitoring, backup and restore processes.
• In detail your tasks include: Service Management: Driving escalation and problem management processes, coordinating complex incident and problem resolution with internal IT teams and external service providers, providing expert resolution and support.
• Prepare changes to the environment and maintain detailed documentation of network configurations, processes, and procedures.
• Steer and coordinate with external partners to ensure seamless integration and support of network services.
• Stakeholder Management: Assisting customers with process improvements, documentation, training and usability efforts.
• Network Management: Oversee and manage VPN gateways, firewalls, maintenance of request portal and Site-to-Site tunnels.
• Monitoring and Maintenance: Ensure and perform regular monitoring, backup and restore operations to ensure network stability and data integrity.
• Documentation: Maintain detailed documentation of the Access services, including processes, procedures, and user guides.
• Continuous Improvement: Performing feasibility studies and IT concepts, market research and vendor evaluations.
• Education in IT and network areas.