CONSULTANT - SERVICENOW

Role overview

CONSULTANT - SERVICENOW at Coforge

The ideal candidate will be responsible for designing, architecting, and implementing scalable ITOM solutions, including Discovery, Event Management, and Service Mapping , aligned with business and IT objectives.

We are seeking a highly skilled ServiceNow ITOM Architect with 9+ years of overall experience and strong expertise in ServiceNow IT Operations Management (ITOM) suite.

Responsibilities

• Lead the architecture, design, and implementation of ServiceNow ITOM solutions.
• Drive end-to-end delivery of ITOM modules including: Discovery Service Mapping Event Management Define and implement CMDB strategy, governance, and data model improvements .
• Design integration solutions with external monitoring tools (e.g., SolarWinds, Dynatrace, Splunk, AppDynamics).
• Architect event correlation, alert management, and automation workflows .
• Provide expertise in service mapping strategies (top-down & bottom-up approaches).
• Establish best practices for data accuracy, reconciliation, and CI lifecycle management .
• Collaborate with stakeholders to understand requirements and translate them into technical solutions.
• Lead technical workshops, client discussions, and architecture reviews .
• Mentor developers and guide the team on ServiceNow best practices.
• Ensure adherence to ServiceNow platform governance, security, and performance standards .
• Required Skills & Experience 9+ years of IT experience , with 5+ years in ServiceNow ITOM .
• Strong hands-on expertise in: ServiceNow Discovery Service Mapping Event Management Deep understanding of: CMDB architecture & data modeling Identification & reconciliation rules Experience with MID Server setup and management .
• Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure.
• Strong knowledge of ITIL processes and IT Operations workflows .
• Experience in integration using REST/SOAP APIs, Web Services .
• Hands-on scripting experience in JavaScript, Glide APIs .

Preferred qualifications and skills

• ServiceNow Certifications: CSA (Certified System Administrator) CIS-ITOM ServiceNow Certified Implementation Specialist (ITOM modules) Experience with AIOps / Predictive Intelligence / Event Intelligence .
• Strong understanding of DevOps and monitoring tools integration .
• Experience in large-scale enterprise implementations .
• Key Competencies Strong solutioning and architectural mindset Excellent stakeholder management and communication skills Ability to work in fast-paced, client-facing environments Strong problem-solving and analytical skills

Employment details

• Location: Gr Noida, Pune & Hyderabad
• Shift: Australian Shift Mode: On Site
• Location: Greater Noida

Additional role details

• Job Title: Consultant - ServiceNow ITOM Key Skills: ServiceNow, ITOM, Discovery, Event Management & Service Mapping Experinece: 9+ Years