Customer Service Engineer

Role overview

Customer Service Engineer at Danlaw Technologies

Employment details

• Location: Chennai [India]

Additional role details

• Experience in GPS, Telematics devices and vehicle tracking.
• Have field experience in solving customer’s issues with the devices.
• Ability to gather, view, and analyze data.
• Proficiency in spreadsheet programs like MS Excel.
• Exposure to Cordinate for AIS140 Empanalement in states.
• Experience in field to analyze and resolve field issue related to Telematics and vehicle control unit.
• Customer Centric focus.
• Improve service operation Efficiency and reduce TAT for customer Complaints.
• Having Experience in trouble Shooting.
• Capability to Identify and develop customer relationship through Innovative thinking.
• Exposure in handling Software flashing, OTA, Root cause analysis.
• Willing to travel the field to address customer Issues Voluntarily.