Sales and Customer Support Executive

Role overview

Sales and Customer Support Executive at DigiVersal

As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support.

Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience.

Responsibilities

• Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages.
• Own the sales process from lead generation to closure, ensuring customer satisfaction and retention.
• Effectively communicate service offerings, product USPs, and operational guidelines to potential clients.
• Identify customer needs and provide tailored solutions, contributing to revenue growth.
• Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries.
• Maintain a collaborative approach with internal teams to ensure smooth operations.
• Work in a 24/7 dynamic environment with flexible shift schedules.
• Ensure data accuracy and maintain comprehensive records of customer interactions.
• Required Skills & Competencies: Excellent communication skills in English (preference for Australia/UK accent proficiency).
• Strong interpersonal and analytical skills.
• Proficiency in typing (high speed and accuracy required for live chat support).
• Ability to work under pressure and meet tight deadlines.
• Effective multitasking and time management capabilities.
• Strong problem-solving skills with a customer-centric approach.
• Proficiency in CRM tools and Microsoft Office Suite is an added advantage.
• Educational

Required qualifications

• Graduate from a reputed institution (any discipline).
• MBA or a Master's degree in a specialized subject is an added advantage. 1-2 years of experience in international client handling (voice and non-voice support).
• A background in Management, Medical Science, Finance, Accounting, or Engineering is beneficial but not mandatory.
• Why Join Digiversal?
• Dynamic and growth-oriented work environment.
• Opportunity to work with international clients.
• Learning and development opportunities.
• Competitive salary and incentives.
• Exposure to the fast-growing EdTech and business solutions domain.
• If you are passionate about customer engagement, sales, and providing top-notch support, we invite you to be part of our team!
• Minimum qualification: Any Graduate

Employment details

• Location: Sector 6 [Noida] [India]

About the employer

• Company Overview Digiversal combines education and business expertise to deliver holistic solutions that drive success.

Additional role details

• Our EdTech services enhance learning outcomes through academic mentorship, personalized tutoring, and structured study support.
• We manage one of the largest free digital libraries of study resources and leverage tech innovation to connect international university students with the right tutors and study material.
• Our mission is to make education work for everyone by fostering curiosity and delivering a responsive, inquiry-based pedagogical approach.