Analyst II - Operations (R-18788)

Role overview

Analyst II - Operations (R-18788) at Dun & Bradstreet

Engage with senior client stakeholders (CEOs, CFOs, VPs, etc.) to understand business/financial performance, conduct management discussions, and maintain accurate documentation of all interactions.

Responsibilities

• Resolve customer issues and queries by coordinating across internal teams and sales, ensuring adherence to SLAs/SOPs and delivering timely, high‑quality solutions.
• Support sales teams through product explanations, presentations, data extracts, onsite assistance (if required), and handling specialized product-related queries.
• Review and validate reports prepared for SMEs and corporates, ensuring accuracy, process compliance, and adherence to timelines and quality standards.
• Perform complex financial and business analysis, contribute to rating assignments, participate in rating committees, and engage in product enhancement discussions.
• Drive process improvements by ensuring MIS updates, adding value to reports, collaborating on cross-functional projects, and enhancing overall reporting quality.

Required qualifications

• CA/MBA with 8+ years of experience, strong communication skills, MS Office proficiency, industry knowledge, and willingness to travel.
• Engage with senior client stakeholders (CXOs, Directors, Proprietors) for business and financial discussions, query resolution, and product support.
• Review financial reports, analyze financial statements, perform credit assessments, and contribute to rating decisions.
• Coordinate with internal teams (sales, report preparation, customer support) to ensure timely, accurate, and high-quality deliverables.
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Employment details

• Location: Turbhe, Navi Mumbai Business Unit: CBIG (Credibility Business Insights Group) Function: Operations
• Location: Mumbai - India

About the employer

• Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow.

Additional role details

• As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate.
• Since 1841, businesses have trusted us to turn uncertainty into opportunity.
• We’re a diverse, global team that values creativity, collaboration, and bold ideas.
• Are you ready to make an impact and help shape what’s next?
• Join us!
• Explore opportunities at dnb.com/careers.