Services Support Associate II - Onboarding - Hyderabad

Role overview

Services Support Associate II - Onboarding - Hyderabad at Deloitte

Responsibilities

• Work you’ll do As a part of this team, you will be involved with the following:
• Deliver excellent service and ensure service level agreements are met by supporting the team in achieving KPIs and SLAs and escalate potential non achievement to the team leader.
• Provide a customer focused experience through the timely and accurate completion of activities and queries.
• Provide high quality written advice and guidance on a range of queries.
• Ensure work is completed independently with minimal supervision, in a timely manner, including data integrity/maintenance within the case management system.
• Ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation at all times.

Employment details

• Location: Hyderabad Shift Timings: 2 PM to 11 PM Qualifications Required:
• Any Graduate degree with 1-3 years of relevant work experience
• HR administration experience
• Experience of the core Microsoft Office package Preferred:
• Technical – Knowledge of SAP or other HR systems How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow.
• We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills.
• And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way.
• No two people learn in exactly the same way.
• So, we provide a range of resources including live classrooms, team- based learning, and eLearning.
• DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.
• Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization.
• We value our people and offer employees a broad range of benefits.
• Learn more about what working at Deloitte can mean for you.
• Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day.
• We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware.
• We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.
• Learn more about Life at Deloitte.
• Corporate citizenship Deloitte is led by a purpose: to make an impact that matters.
• This purpose defines who we are and extends to relationships with our clients, our people and our communities.
• We believe that business has the power to inspire and transform.
• We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
• Learn more about Deloitte’s impact on the world.
• Location: Hyderabad [Telangana] [India]

About the employer

• Services Support Associate II - Onboarding - Deloitte Support Services India Private Limited Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team.
• Take responsibility for keeping up to date with Deloitte HR policy and process developments.
• The team The USI team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Additional role details

• The USI based HR Services comprises teams supporting Onboarding, Leavers, Transactions and Helpdesk.
• The Analyst role will support the HR Services for the UK geography.
• The primary function of the role is to deliver customer-centric administration and transactional services, ensuring that service level agreements are met, and the work output is of a high quality.
• The successful candidate will be supporting one of the HR Services Administration teams for Onboarding, Leavers, or Transactions.
• Deliver the end to end case management of transactions in HR Services Administration for one of the following teams: Onboarding team – involving Contract release; SAP Hire – Experienced hires, Managed Contractors Hires, EDC Hires, DIJV Hires, Overseas Hires; Current Employee Screening, etc. extensions, separation, Conversions and invoice payment processes .
• SAP / HR system related actions or updates are completed accurately in time for deadlines and in line with procedural guidelines.
• Record and maintain accurate activity information tracking through to timely closure.
• Operate utilising software such as ServiceNow to give the best experience for our new joiners.
• Escalate more complex queries to the Assistant Manager.
• Identify process issues/opportunities for improvement and raise with the Assistant Manager to ensure efficient ways of working.
• Support other HR Services Administration teams when needed, and liaison with other Practice Support Services teams as appropriate.
• Work