Engineering Manager - ServiceNow CMDB

Role overview

Engineering Manager - ServiceNow CMDB at Deloitte

Engineering Manager - ServiceNow CMDB In this role, you will lead the design, delivery, and ongoing enhancement of ServiceNow ITOM, ITAM, and CMDB solutions.

Responsibilities

• Work you'll do As an Engineering Manager on the ServiceNow team, you will be responsible for the technical delivery, implementation, and ongoing optimization of ServiceNow solutions.
• Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs.
• Perform system and integration testing.
• Configure MID Servers and integrate them with diverse network devices, servers, and applications for automated asset discovery.
• Perform workflow design, configuration, development, and data loads for the ServiceNow platform and applications.
• Work with SMEs, Leads, Managers, Resources, and Project/Delivery Managers on solution finalization, estimates, and delivery timelines.
• Work with project and delivery managers to build proof of concept, prototype, and sample development.
• Support the transition of won opportunities and the initial stages of the Discovery Phase, including agenda finalization, material preparation, dry runs, and engagement execution.

Employment details

• Location: Hyderabad Shift Timings: 11 AM to 8 PM IST Qualifications Required: 10-13 years of experience.
• At least 6-7 years of experience in ServiceNow ITAM/ITOM/CMDB implementations.
• At least 5+ years of ServiceNow team lead experience and people management.
• ServiceNow scripting experience using JavaScript, HTML, CSS, XML, and REST/SOAP Web Services.
• Understanding and experience of Business Rules, Script Includes, UI Actions, and all scripted aspects of ServiceNow.
• Hands-on with ITAM products like Hardware Asset Management and Software Asset Management.
• Hands-on with ITOM products like Discovery, Service Mapping, and Event Management.
• Hands-on with CMDB management and administration and Common Service Data Model (CSDM).
• Strong knowledge of integrations and migrations.
• Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
• ServiceNow Certified Systems Administrator is a must.
• Bachelor’s Degree.
• Preferred: ServiceNow Implementation Specialist & CAD is a great bonus.
• Location: Hyderabad [Telangana] [India]

About the employer

• The team The team delivers ServiceNow capabilities that help enable enterprise operations, visibility, and service management.

Additional role details

• The role is suited for an experienced leader who brings deep ServiceNow platform knowledge, strong delivery oversight, and hands-on implementation experience across complex enterprise environments.
• Create, configure, and lead ServiceNow ITOM/ITAM/CMDB technical implementations.
• Set up interfaces between ServiceNow and other platforms in line with integration opportunities identified by Solution Architects.
• Define and deploy service maps to visualize relationships between IT components and ensure proactive incident management.
• Review code to ensure best standards and practices are implemented by the technical team.
• Provide support and guidance to development teams during analysis, development, and testing processes.
• The team works across implementation, integration, platform administration, and continuous improvement initiatives spanning ITOM, ITAM, CMDB, and related platform capabilities.
• Team members collaborate with architects, delivery leads, and stakeholders across geographies to deliver scalable solutions aligned to business and technology needs.