Community Associate

Role overview

Community Associate at Exotel Techcom Pvt Ltd

Community Engagement: Own our day-to-day community operations, moderation, and engagement rituals across Discord, Slack, or forums.

Responsibilities

• Technical Support & First Response: Help unblock developers, answer technical questions, and escalate bugs to the engineering team quickly.
• Content & Documentation: Partner with DevRel (Developer Relations) and product teams to review sample code, write tutorials, and improve developer documentation.
• Events & Growth: Plan and host virtual workshops, hackathons, AMAs, and local developer meetups.
• Feedback Loops: Gather community pain points, feature requests, and sentiment data to build structured feedback reports for the product roadmap.
• Advocacy & Programs: Identify, nurture, and reward power users, open-source contributors, and community champions.
• Requirements & Qualifications

Required qualifications

• 2-5 years of experience in developer community management, Developer Relations (DevRel), or technical marketing.
• Technical Literacy: Comfortable engaging credibly with technical audiences; basic coding literacy or a foundation in software/open-source development is a strong plus.
• Communication: Exceptional written and verbal communication skills with a warm, authentic, and human tone.
• Ecosystem Awareness: A clear understanding of modern developer tools, APIs, and tech stacks.
• Data-Informed: Ability to track community health metrics (active builders, retention, sentiment) and use insights to steer strategy.

Employment details

• Location: Bengaluru [Karnataka] [India]

About the employer

• Exotel is one of Asia's largest customer communication platforms.
• We are on a mission to move enterprise customer communication to the cloud.
• In 2020, we powered over 4 billion calls and connected over 320 million people.
• We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc.
• We also power customer communication for some of the top banks in the country.
• Join us on this journey to improve how companies look at customer communication.
• We are looking for a Developer Community Manager who speaks the language of code and genuinely enjoys helping engineers succeed.
• You will own our technical community operations across spaces where developers actually hang out (Discord, Slack, GitHub, and forums).
• Your goal is not just tracking vanity metrics, but driving real technical adoption, unblocking users, and creating a strong feedback loop between our developers and our product team.