Senior Technical Product Manager

Role overview

Senior Technical Product Manager at Exotel Techcom Pvt Ltd

This Role May Be a Strong Fit If You Are A senior or staff engineer considering a product move.

Responsibilities

• Build ground-up product stories from customer signals, QBR data, competitive analysis and platform reality.

Employment details

• Location: Bengaluru [Karnataka] [India]

Application details

• If your technical depth is real and your appetite for product craft is genuine, apply and tell us how you are thinking about the transition.

About the employer

• About Exotel Exotel is the operating system for business communications in emerging markets.

Additional role details

• Every day, our platform powers the calls, messages and Voice AI interactions that connect a Bajaj agent to a customer, a Zomato delivery partner to a household, a HDFC banker to a borrower, and a Bolna voicebot to millions of end users.
• We process billions of minutes and messages annually across India, Southeast Asia, the Middle East and Africa.
• We are the substrate underneath one of the fastest-scaling contact centre and Voice AI ecosystems in the world.
• Own the largest surface we run Voice powers thousands of enterprise deployments including HDFC, RBL and international BFSI accounts, and sits underneath the fastest-growing segment of our business: Voice AI.
• It is also the most complex product surface we operate - ExoML APIs, the voice platform, throttling and traffic management, LeadAssist, recording infrastructure, K8S-based enterprise deployments and real-time telephony reliability across geographies.
• This role is the product owner for that surface.
• You define what gets built, why it matters and how success is measured, in close partnership with our Engineering leadership and the go-to-market team.
• If you want an environment where technical depth is respected, product craft is expected, and the roadmap has real revenue and enterprise weight behind it, this is that seat.
• What You Will Own Platform strategy and roadmap - outcomes, sequencing, and trade-offs across a 12-18 month horizon.
• You are not processing inbound requests.
• Platform APIs and payload surface - including AMD, recording status callbacks, disconnectedBy, throttling APIs, and the next generation of programmable platform primitives.
• Enterprise platform deployments Cross-product platform integrations - with platformbot, CQA, contact centre, and streaming.
• The developer and enterprise customer experience - including QBR ownership on top 20 accounts and Developer NPS >45 across the API surface.
• Build ground-up product stories from customer signals, QBR data, competitive analysis, and platform reality - not just processing inbound requests.
• What We’re Looking For We care more about what you have actually owned than your previous title.
• You have ideally: Built real systems as an engineer, and now want to own the product decisions behind them.
• Spent at least 3-4 years operating in technically complex domains - CPaaS, telephony, developer platforms, API-first products, data infrastructure or equivalent.
• Read system design docs, held your own in a review with a staff engineer, and known when an engineering estimate is soft.
• Written PRDs engineers actually reference.
• Done real discovery and built user stories from first principles.
• Defended prioritisation with data.
• Taken vague mandates and converted them into executable roadmaps without heavy hand-holding.
• Committed publicly and held yourself accountable, including to slips.
• Known when to move fast and when to wait, when to be direct and when to be diplomatic, when to hold a scope and when to renegotiate.
• We have seen this path produce some of the best technical PMs in our space.
• A product manager from a CPaaS-adjacent developer platform - auth, messaging, payments, analytics infrastructure.
• The domain-specific telephony knowledge can be built.
• The platform thinking and API-product craft cannot.
• This is probably not the right role if: Your experience is primarily roadmap execution and processing inbound requests.
• You have not worked in a technically complex domain and do not want to start.
• You need a well-defined mandate and close supervision to make progress.