Technical Account Manager -3(Solution Architecture/Solution Consultant)

Role overview

Technical Account Manager -3(Solution Architecture/Solution Consultant) at Exotel Techcom Pvt Ltd

Employment details

• Location: Gurugram or Bangalore We are looking for a customer-facing Technical Account Manager to own and grow relationships with strategic enterprise customers.
• This is not a support-focused TAM role.
• We are seeking someone who combines enterprise account ownership, technical solutioning expertise, and strong customer-facing consulting skills.
• You will serve as a trusted advisor to customers, helping them design, deploy, and scale solutions on Exotel's platform while driving long-term success and adoption.
• What You'll Do Enterprise Account Ownership Own the technical relationship for a portfolio of strategic domestic enterprise customers.
• Drive customer success, adoption and retention.
• Conduct regular customer reviews and stakeholder engagements.
• Technical Solutioning Lead discovery, solution design, and architecture discussions.
• Advise customers on integrations, APIs, call flows, automation, and best practices.
• Ensure solutions are scalable, reliable, and aligned with business objectives.
• Customer Engagement Conduct in-person customer meetings, workshops, and solution reviews.
• Act as the trusted technical advisor for business and technical stakeholders.
• Manage escalations and coordinate with internal teams to drive outcomes.
• Cross-Functional Collaboration Partner with Product, Engineering, Network, Sales, and Support teams.
• Represent the voice of the customer internally and drive continuous improvements.
• What We're Looking For Must-Have (Non-Negotiable) 4-8 years of experience in Technical Account Management, Solutions Engineering, Solution Consulting, or Customer Success Engineering.
• Proven experience managing enterprise domestic accounts.
• Strong technical solutioning and architecture experience, including APIs, integrations, contact centre platforms, telecom, or CX technologies.
• Significant customer-facing experience, including onsite meetings, workshops, and executive stakeholder management.
• Excellent communication, problem-solving, and relationship management skills.
• Preferred Experience in CPaaS, CCaaS, Conversational AI, Contact Centre, Telecom, or SaaS environments.
• Exposure to chatbot, voicebot, AI, and automation solutions.
• Experience managing high-value or strategic enterprise accounts.
• Why Join Exotel?
• Own relationships with some of Exotel's most strategic customers.
• Work on complex enterprise deployments across voice, AI, and automation.
• Influence customer success, product adoption, and business growth.
• High ownership, visibility, and impact in a fast-growing technology company.
• Location: Bengaluru, Gurugram

About the employer

• About Exotel At Exotel, we build technologies that make communication more human.

Additional role details

• Every time someone orders food on Swiggy, manages money with Slice, finds care through Redcliffe Labs or books a ride on Uber, chances are Exotel is powering that interaction in the background.
• In 2011, our founders saw how hard it was for businesses to talk to their customers.
• Setting up phone lines, IVRs, and call centres meant hardware, engineers, and a lot of money.
• They imagined a simpler world, where any company could build customer conversations using just the cloud.
• That belief became Exotel.
• The company builds the invisible backbone of communication for some of the most loved brands across India and beyond, enabling 25 billion+ conversations a year for 7,000+ businesses across voice, chat, bots, and contact centres, all with 100% uptime.