Sales Administration Support 4

Role overview

Sales Administration Support 4 at Emerson India

We are seeking a Customer Service Specialist to support the timely and accurate processing of customer purchase orders and related order management activities.

In This Role, Your Responsibilities Will Be: Review and process customer purchase orders received from Sales and business partners, ensuring accurate and timely order entry into ERP systems.

For This Role, You Will Need: A bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related discipline, or equivalent professional experience.

Responsibilities

• You will collaborate closely with Sales, Finance, Logistics, Project Management, and manufacturing teams to deliver a seamless customer experience while supporting business objectives.
• Ensure compliance with local and international trade regulations, due diligence requirements, and taxation guidelines.
• Prepare letters of credit and guarantee requests in collaboration with Finance and Sales teams.
• Provide order acknowledgments to customers and project teams while confirming compliance with commercial and technical requirements.
• Review supplier acknowledgements to confirm pricing, delivery commitments, quantities, and technical accuracy.
• Manage customer change orders effectively to support customer satisfaction and business performance.
• Build strong working relationships across functions to support efficient order execution and customer success.
• Maintain full utilization of the Emerson Safety App and support continuous safety improvement initiatives.

Preferred qualifications and skills

• That Set You Apart: Experience working with Oracle ERP or similar enterprise resource planning systems.
• Knowledge of international logistics, Incoterms, payment terms, and regional taxation requirements.
• Experience coordinating global or cross-regional customer orders and supply chain activities.
• Familiarity with trade compliance and import/export documentation processes.
• Experience working in multinational industrial or manufacturing environments.
• Our Culture and Commitment To You: At Emerson, we recognize the importance of employee wellbeing and providing an environment where people can thrive both professionally and personally.
• We offer flexible and competitive benefits designed to support the physical, mental, financial, and social wellbeing of our employees and their families.
• These offerings include medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition programs, and much more.
• We are committed to fostering a culture that values diverse experiences, perspectives, and ideas.
• By creating an inclusive workplace where every employee feels respected and empowered, we encourage innovation, collaboration, and meaningful career growth.
• We also prioritize work-life balance through flexible time off programs, parental leave, vacation, and holiday benefits, helping employees bring their best selves to work every day.

Employment details

• Location: PUNE [MAHARASHTRA] [India]

Additional role details

• In this role, you will ensure customer orders are entered and managed in accordance with trade compliance, financial, and operational guidelines.
• This position is based in Pune, India and reports to the Customer Service Manager.
• Generate internal sales orders and validate commercial, technical, and financial information.
• Process orders in line with established financial and technical requirements and address any discrepancies promptly.
• Obtain quotations from factories and suppliers, review customer order requirements, and ensure alignment on pricing and technical specifications.
• Generate and issue purchase orders to factories, suppliers, and project management teams.
• Coordinate with Logistics, Order Management, and Project Management teams to generate and submit customer invoices in accordance with revenue recognition guidelines.
• Demonstrate leadership in Health, Safety, Security, and Environmental (HSSE) practices by following company policies, participating in required training, reporting incidents or hazards, and actively contributing to a positive safety culture.
• Who You Are: You are action oriented and consistently identify opportunities to move work forward while delivering high-quality results.
• You communicate effectively by sharing information clearly and adapting your approach to meet the needs of different audiences.
• You collaborate across teams and build strong partnerships to achieve common goals.
• You maintain a strong customer focus, optimize work processes, and plan and align resources effectively to deliver positive outcomes in a dynamic environment.
• Experience supporting order management, customer service, sales operations, or related business processes within manufacturing, industrial, OEM, Oil & Gas, valve, or similar industries.
• Proficiency with customer relationship management systems, ERP platforms, and Microsoft Office applications.
• Strong attention to detail and commitment to accuracy in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple priorities, collaborate across functions, and deliver customer-focused solutions.
• Understanding of financial controls, compliance requirements, and order processing best practices.