CSA Healthcare - Email/Back Office

Role overview

CSA Healthcare - Email/Back Office at Firstsource Solutions Limited

A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications.

The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication.

The claims needs to be completed adhering to required TAT and quality SLA.

Key Responsibility: 1.

Production, Quality 2.

Shift and Schedule adherence 3.

Process Knowledge Key Skills :

Good Communication Skills

Listening & Comprehension Reporting Structure: Sr Executive – Team Leader – Manger Operations.

Required qualifications

• Graduation: Arts & Science/Diploma (Any discipline - 3 years) without arrears. (BE/B.Tech & Masters are not eligible) Good Comprehension skills.
• Typing speed of 24 WPM 90% Accuracy Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process.
• We never ask for money at any stage.
• Beware of fraudulent offers and always verify through our official channels or @firstsource.com

About the employer

• Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Additional role details

• With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics.
• Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.