Associate

Role overview

Associate at Firstsource Solutions Limited

Required qualifications

• Freshers Work

Employment details

• Job Role : Customer Support Associate / Senior Customer Support Associate (Voice Process)
• Location : Hyderabad Compensation &

Benefits

• Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.
• Who We're Looking For - Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply. - Freshers or candidates with up to 3 years of experience in data processing, data entry, backend operations, insurance operations, document verification - Strong attention to detail, good analytical skills, and basic proficiency in MS Office (Excel, Word, Outlook). - Candidates with excellent written communication skills and the ability to process information accurately in a fast-paced environment. - Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel. - Willingness to work in a 24/7 rotational shift environment. - Comfortable working 5 days a week from the office with 2 rotational week-offs.
• What You'll Be Doing - Review and process customer-related documents and records with a high degree of accuracy. - Validate information, update databases, and maintain accurate records as per process guidelines. - Research and verify information from various internal and external sources. - Identify discrepancies, perform quality checks, and take appropriate corrective actions. - Coordinate with internal stakeholders and external contacts to obtain required information when necessary. - Maintain productivity and quality standards while adhering to established processes and service-level agreements. - Accurately document activities and maintain process compliance. - Support continuous improvement initiatives by sharing feedback and process improvement suggestions.
• Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process.
• We never ask for money at any stage.
• Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

Additional role details

• Firstsource Solutions is Hiring!
• We have exciting career opportunities for Customer Service Representatives (Voice Process).
• If you have strong attention to detail, analytical thinking, and a passion for working with data, this is an excellent opportunity to build your career with a dynamic and growth-oriented organization.