Customer Success Representative

Key Responsibilities - Guide new customers through onboarding and initial setup - Educate customers on product features, best practices, and use cases - Ensure smooth handover from Sales to Customer Success - Act as the primary point of contact for assigned accounts - Proactively engage customers to drive product adoption and usage - Conduct regular check-ins, reviews, and health assessments - Address customer queries, concerns, and escalations promptly - Coordinate with Product and Engineering to resolve issues - Identify upsell, cross-sell, and expansion opportunities and coordinate with Sales - Support renewals by ensuring customer satisfaction and value realization - Share insights with Product and Leadership teams - Prepare and maintain customer success reports and insights Skills and Qualifications - Bachelor's degree in business, Marketing, Technology, or a related field - 2–3 years of experience in Customer Success, Account Management, or Client Support - Experience with CRM tools (HubSpot, Zoho, etc.) is a plus - Familiarity with MS Office (Excel, Word, PPT etc.) - Customer-centric mindset with problem-solving abilities - Comfortable working in a fast-paced, cross-functional environment Strong communication and relationship-building skills