Account Manager

Role overview

Account Manager at FLAM

Responsibilities

• Help increase the GDP of the internet as part of our Account Management team

Required qualifications

• are handed off.
• Track each campaign's progress against its requirements and timeline, from requirement handoff to go-live.
• Follow up continuously with Design and Tech to surface bottlenecks — resourcing gaps, unclear requirements, technical blockers, delayed approvals — before they threaten the go-live date.
• Proactively flag risks and delays to the Sales Team so client-facing timelines can be managed realistically.
• Keep the campaign on track to go live within the committed timeline, escalating internally where needed.
• Quality Control QC every campaign before and at go-live: correctness of design execution against the brief, formatting consistency, layout and coloring issues, and any factual or informational errors presented in the creative.
• Own the final check that separates "technically delivered" from "ready for a government client to see." Flag and route any design or content issues back to the relevant team for correction, and re-verify the fix.
• Reporting Coordinate with the Tech team to pull live campaign data — go-live date/time, views, and other relevant performance metrics.
• Compile and produce internal reports and external-facing reports for agencies and government departments.
• Hand off client-ready reports to the Sales Team so they can share these with agencies or clients directly.
• What Success Looks Like : Government campaigns consistently go live within the committed timeline.
• Bottlenecks are surfaced early and resolved before they affect the client-facing deadline, not discovered after.
• Live campaigns are free of design, formatting, or factual errors by the time they reach the client — QC catches issues before the client does.
• Sales and government stakeholders have accurate, timely reporting without having to chase for it.
• Who you are ? 2-5+ years in a customer success, program/project management, ad operations, or campaign delivery role — ideally in advertising, adtech, martech, or a client-services environment (exact band TBD based on seniority of the pod hire).
• Comfortable being the connective tissue across multiple teams (sales, solutioning, design, tech) with different priorities and working styles
• able to push for timelines without owning the underlying design or code.
• Detail-oriented, especially under QC: can spot formatting inconsistencies, design errors, and factual inaccuracies before they go live.
• Organized and timeline-driven; can track multiple campaigns in parallel and know which ones are at risk.
• Clear, professional written and verbal communicator — this role regularly produces reports and updates that go to both internal leadership and external government/agency stakeholders.
• Prior exposure to government, public-sector, or agency-side client work is a strong plus, given the compliance and stakeholder sensitivity typical of this segment.
• Working familiarity with campaign/creative production concepts (infographics, motion/animation, voiceover, AR/interactive formats) is a plus, though the CSM is not expected to execute these themselves. *This role involves significant travel

Employment details

• Location: Bengaluru [India]