Technical Program Manager

Role overview

Technical Program Manager at GoKwik

Employment details

• Location: Bangalore [India]

About the employer

• GoKwik is a growth operating system for D2C and eCommerce brands, helping merchants drive higher conversions, retention, and customer experience.
• With 15,000+ merchants and ~$2B in annual GMV processed, we are building technology that powers the next generation of digital commerce.
• Why This Role Matters As Technical Program Manager you’ll own the journey from signed merchant to live storefront, managing 20–25 onboarding programs at a time across storefront development, integrations, checkout, and QA.
• As the first dedicated program owner for Ratio onboarding, you’ll also build the playbook, processes, and automation needed to scale the function.
• What You’ll Own Own end-to-end merchant onboarding against committed go-live timelines.
• Lead requirement gathering, scope definition, and change management with merchants.
• Drive technical implementation across storefronts, integrations, and GoKwik Checkout with Engineering.
• Own merchant communication, risks, dependencies, and blockers through go-live.
• Identify onboarding bottlenecks and build automation to eliminate manual workflows.
• Build scalable processes, templates, checklists, capacity plans, and onboarding playbooks.
• Drive execution across Product, Engineering, Design, QA, and Sales without direct authority.
• Provide clear portfolio visibility on timelines, risks, and outcomes to leadership.
• Who You Are 4-6 years in technical program management, product implementation, or customer-facing delivery roles.
• Experience with the Shopify ecosystem , payments/checkout, e-commerce.
• Strong understanding of APIs, integrations, authentication, webhooks, and troubleshooting.
• Experience translating business requirements into technical specifications.
• Proven ability to build scalable processes and automation-led solutions.
• Strong stakeholder and client management skills, including senior stakeholders.
• Excellent communication, presentation, and cross-functional collaboration skills.
• Preferred qualifications - D2C, n8n/Zapier/Retool, and JIRA experience.
• Why GoKwik At GoKwik, you’ll have the opportunity to build a critical function from the ground up and directly shape how thousands of merchants experience our platform.
• You’ll work at the intersection of technology, eCommerce, and operations, solving complex implementation challenges while building the systems, processes, and automation that enable the business to scale.