Service Delivery Manager, gTech Ads Customer Experience

Role overview

Service Delivery Manager, gTech Ads Customer Experience at Google

Required qualifications

• Minimum qualification: Bachelor's degree or equivalent practical experience.; 7 years of experience analyzing data and generating business insights.; 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.; 7 years of experience in a customer or client-facing role.

Preferred qualifications and skills

• Preferred qualification: Demonstrated expertise in spreadsheet-based financial modeling, resource planning, and building multi-variable operational scenarios.; Experience collaborating with and presenting to technical stakeholders (Product Managers, Engineers, and Executive leaders), including the ability to influence roadmap decisions and hold technical teams accountable to business outcomes.; Familiarity with managing large-scale global vendor operations, outsourced partner networks, or shared services environments.; Proven ability to analyze complex operational metrics (e.g., Customer Handling Time, deflection, reopen rates, accuracy) to extract actionable insights.

Employment details

• Location: Hyderabad [Telangana] [India]

Application details

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About the employer

• Google is proud to be an equal opportunity and affirmative action employer.
• Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
• Please do not forward resumes to our jobs alias, Google employees, or any other organization location.

Additional role details

• We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
• See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
• If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
• To all recruitment agencies: Google does not accept agency resumes.
• Google is not responsible for any fees related to unsolicited resumes.
• Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc.
• Alphabet Inc. is your sole contractual partner with respect to equity grants.
• GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement.
• They have no impact on statutory payments.
• Current or past grants do not confer an acquired right.