Customer Support - Engineer (Thin Film Equipment)

Role overview

Customer Support - Engineer (Thin Film Equipment) at HHV Advanced Technologies

Responsibilities

• Install and test equipment to ensure it runs smoothly Troubleshoot customer issues and provide solutions in tandem with the sales team Coordinate with production and marketing teams to ensure all customer issues are handled in a timely and cost effective manner Maintain service and customer complaint databases to ensure issues are monitored and tracked effectively Provide routine servicing for installed machines Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns Leading or assisting with the support of projects Following government health and safety regulations and the regulations of their employer Delivering services to customers effectively and on tim Walking customers through how equipment works including how to use it safely Explaining new features and suggesting upgrades to customers Ordering and restocking materials when it is required

Required qualifications

• Minimum qualification: Diploma / BE or B.Tech - Mechanical

Employment details

• Location: Chennai & Mumbai